Patient Services Specialist

Advocate Aurora Health

. Provide caring and compassionate customer service to create an excellent patient experience .

Posted 11/6/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing compassionate customer service and managing patient interactions in a healthcare setting. Proficient in handling patient registration, insurance verification, and maintaining confidential medical records while adhering to healthcare regulations.

Highest-signal resume keywords

Customer ServicePatient Registration ManagementMedical Records SoftwareHealthcare Regulations KnowledgeCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationSchedulingBilling FunctionsCash ReceiptingConfidential Information ManagementEmergency Codes ProficiencyInventory MonitoringFront-End Registration TechnologyMedical Records Management

Soft Skills

Compassionate CommunicationTeam CollaborationDecisive JudgmentAdaptabilitySensitivity in Patient Interactions

Tools & Technologies

Medical Records SoftwareFront-End Registration Technology

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient ExperienceHealthcare RegulationsFast-Paced Office EnvironmentConfidentialityEmergency Medications

About the role

Key responsibilities & impact

Provide caring and compassionate customer service to create an excellent patient experience
Interact with patients and families in sensitive situations
Apply critical thinking and decisive judgment in a busy environment
Work cohesively on a team and independently with minimal supervision
Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival/departure desk activities
Encourage patient use of front-end registration technology
Enter and maintain confidential patient, insurance, billing, and payment information
Assist billing functions or direct matters to the appropriate billing office
Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

What you’ll need

High School Diploma or GED required
Computer experience required
Customer relations experience required
Experience with Medical Records Software preferred
Front desk practice experience preferred
Ability to sit for long periods
Ability to work in a fast-paced office environment
Ability to bend and lift up to 10 lbs.
Proficiency in emergency codes and appropriate responses
Knowledge of applicable federal and state healthcare regulations

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual performance-based increases
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible healthcare and dependent-care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program