Support Operator Associate

Advocate Aurora Health

. Answer incoming calls in a busy call center environment .

Posted 9/22/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-Level💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in call processing and customer service within a fast-paced call center environment, adhering to HIPAA guidelines while effectively managing multiple lines and responding to emergencies.

Highest-signal resume keywords

Call Center ExperienceVerbal And Written CommunicationHIPAA ComplianceProblem-Solving SkillsMulti-Line Phone Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call ProcessingXtend Communications SoftwareEmergency Code HandlingAlarm ResponseTyping Skills

Soft Skills

Stress ManagementCustomer Service OrientationAdaptability

Tools & Technologies

Windows-Based SoftwareBeeper PagingIntercom Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center EnvironmentMonitoring ExpectationsLogbook MaintenanceTraining Evaluations

About the role

Key responsibilities & impact

Answer incoming calls in a busy call center environment
Perform basic call processing functions and meet monitoring expectations
Access pertinent information using Xtend Communications Windows-based software, with or without ACD integration
Respond to alarms, pages, messages, and codes
Contact personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation
Problem-solve and handle stressful situations
Issue patient phone numbers, conditions, or general information in accordance with HIPAA guidelines
Assist in maintaining logbooks and other documents and forms
Complete multi-week training for main-number answering, paging functions, and emergency code and alarm handling

Requirements

What you’ll need

High School Diploma or GED required
Previous experience with phone work or customer service preferred
Must be able to work weekends, holidays, and overtime as required
Must be available for occasional callback support
High proficiency in verbal and written communications
Ability to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises
Completion of all training evaluations
Ability to work in a fast-paced call center environment with constant telephone ringing and distractions

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Generous retirement offerings
Career development programs
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program