Telehealth Triage Nurse, RN

Advocate Aurora Health

. Provide telehealth nursing services to diverse populations in the health system .

Posted 10/27/2026part-timeWinston-Salem • North Carolina • United StatesMid-LevelSenior💰 $36 - $53 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in telehealth nursing services, patient assessments, and adherence to clinical guidelines while fostering patient advocacy and satisfaction. Proficient in multidisciplinary collaboration and committed to professional development within a remote work environment.

Highest-signal resume keywords

Registered Nurse (RN) LicenseTelephone Nurse Triage ExperienceBCLS CertificationClinical Experience in Ambulatory SettingsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telephone Nursing Patient AssessmentsStandardized Nurse Triage GuidelinesClinical Outcome ImprovementPatient AdvocacyComputer ProficiencyDynamic Environment AdaptabilityOrganizational SkillsMultidisciplinary Team CollaborationDiversity and Inclusion PrinciplesProfessional Development Responsibility

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationPatient/Customer Satisfaction FocusCollaboration SkillsResponsibility

Certifications & Qualifications

BCLS CertificationRegistered Nurse (RN) License

Industry Keywords

Telehealth NursingNursing Call CenterAmbulatory SettingsInpatient Medical-Surgical UnitsHealth System Standards

About the role

Key responsibilities & impact

Provide telehealth nursing services to diverse populations in the health system
Engage patients to improve clinical outcomes and promote patient/customer satisfaction
Advocate for patients and families
Communicate and collaborate with individuals and providers within the health system
Perform telephone nursing patient assessments efficiently using standardized nurse triage and departmental guidelines
Adhere to AHWFBH standards and promote a positive work environment
Apply diversity and inclusion principles in interactions and communication
Demonstrate responsibility for professional and personal development
Work primarily remotely on a second shift for 24 hours per week
Report on site within one hour in the event of technology failures while working remotely
Report on site at leadership's request
Complete required on-site orientation

Requirements

What you’ll need

Graduate of an accredited school of nursing for Registered Nurses
Minimum of three years of varied clinical experience preferred in telephone nurse triage, ambulatory settings, and inpatient medical-surgical units
Preference for candidates with a minimum of 5 years of nursing experience
Current license to practice as a Registered Nurse (RN) in the applicable state
BCLS certification required unless CPR skill demonstration is medically contraindicated
Valid driver's license required
Must reside within a 50-mile radius of call centers located in Charlotte, NC or Winston-Salem, NC
Must be computer proficient and comfortable using multiple applications and systems simultaneously
Required to work every other weekend
Required to work designated holidays as part of the department holiday rotation
Previous experience with nurse telephone triage or within a nursing call center preferred
Experience in multidisciplinary team collaboration
Ability to perform telephone nursing patient assessments using standardized nurse triage and departmental guidelines
Excellent verbal and written communication skills
Excellent organizational skills and ability to work within a dynamic environment
Basic computer skills with ability to navigate multiple systems

Benefits

Comp & perks

Benefits eligible
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on the job
Incentive pay for select positions
Opportunity for annual increases based on performance
Remote work arrangement