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Triage Registered Nurse, Patient Access and Care Team
Advocate Aurora Health. Assess patient needs telephonically using nursing processes and established protocols .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient assessment, care planning, and education while applying evidence-based practices to enhance patient safety and outcomes. Proficient in coordinating care with interdisciplinary teams and maintaining compliance with clinical documentation standards.
Highest-signal resume keywords
Registered Nurse License2+ Years Acute Care ExperienceEmergency Department ExperienceCritical Thinking SkillsExcellent Verbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentCare PlanningEvidence-Based PracticeClinical DocumentationSymptom IdentificationTreatment RecommendationsPatient Safety ProtocolsMulti-System DocumentationMedication ManagementPatient Education
Soft Skills
EmpathyActive ListeningProblem-SolvingCustomer ServiceProfessional Relationship Building
Tools & Technologies
Electronic Medical RecordDesktop Software PackagesMultiple-Line Telephone Systems
Certifications & Qualifications
Registered Nurse LicenseAssociate's Degree in Nursing
Industry Keywords
Acute CareEmergency DepartmentUrgent CarePatient-Centered CareHealthcare Protocols
About the role
Key responsibilities & impact- Assess patient needs telephonically using nursing processes and established protocols
- Determine the appropriate level of care, provide education, establish care plans, and communicate follow-up instructions
- Escalate and collaborate with on-call providers when additional guidance is needed
- Prioritize patient interactions by acuity and need
- Apply evidence-based practice to deliver patient care
- Implement strategies to reduce patient risk and increase patient safety
- Assess patient and family readiness to learn and individualize education
- Support shared governance and process-improvement initiatives
- Participate in professional development, required meetings, educational programs, and annual competencies
- Communicate effectively and coordinate patient-centered care with clinicians and healthcare team members
- Identify and report patient safety events and near misses; assist with corrective actions
- Apply ethical decision-making and participate as an effective member of the patient care team
- Provide age-appropriate care advice and disposition according to department policies, procedures, and protocols
- Schedule appointments according to protocol recommendations
- Coordinate medical and nursing management, including procedures and medication refills
- Maintain and update clinical records according to agency, state, and federal guidelines
- Document call encounters in the Electronic Medical Record at the time of the call
- Communicate patient status and care-plan responses to physicians and interdisciplinary team members
- Participate in team meetings and special projects assigned by leadership
- Contribute to health-information resources, system efficiencies, and operational improvements
- Assist with interpreting department policies and advising staff on procedural changes
Requirements
What you’ll need- Registered Nurse license issued by the state in which the team member practices
- Associate's Degree (or equivalent knowledge) in Nursing
- 2+ years of acute care experience, preferably within the last 4 years; ED, Urgent Care, ICU and some Med/Surg will be considered
- 2+ years of ED and/or Urgent Care experience highly preferred
- Critical thinking, sound judgment, and strong problem-solving skills
- Knowledge of healthcare specialties, levels of care, symptom identification, treatment recommendations, and established protocols
- Excellent verbal communication skills, including empathy, respect, restatement, open-ended questions, active listening, and diplomacy
- Ability to develop rapport and maintain professional relationships with patients, staff, and physicians
- Ability to organize and prioritize work, manage multiple priorities, and maintain a flexible schedule
- Excellent customer service and follow-up skills
- Proficiency with computers, internet, desktop software packages, and multiple-line telephone systems
- Ability to research and document calls on multiple systems
- Required stable and secure internet connection
- Must have functional vision, touch, speech, and hearing
- Must have quiet space to make and receive phone calls
- Ability to lift 15 lbs.
Benefits
Comp & perks- Benefits eligible
- Premium pay such as shift and on-call pay
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Medical, dental, vision, life, and Short- and Long-Term Disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program