Triage Registered Nurse, Patient Access and Care Team

Advocate Aurora Health

. Assess patient needs telephonically using the nursing process and established protocols .

Posted 9/22/2026part-timeRemote • United StatesJuniorMid-Level💰 $36 - $53 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient assessment, care planning, and education while applying evidence-based practices to enhance patient safety and outcomes. Proficient in coordinating care with interdisciplinary teams and managing multiple priorities in a fast-paced healthcare environment.

Highest-signal resume keywords

Registered Nurse LicenseAcute Care ExperienceEmergency Department ExperienceCritical ThinkingPatient Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AssessmentCare PlanningEvidence-Based PracticeClinical DocumentationSymptom IdentificationTreatment RecommendationsRisk Reduction StrategiesPatient Safety ProtocolsInterdisciplinary CollaborationHealthcare Protocols

Soft Skills

Verbal CommunicationEmpathyActive ListeningCustomer ServiceProblem-Solving

Tools & Technologies

Electronic Medical RecordDesktop Software PackagesMultiple-Line Telephone Systems

Certifications & Qualifications

Registered Nurse LicenseAssociate's Degree in Nursing

Industry Keywords

Acute CareEmergency DepartmentUrgent CarePatient-Centered CareShared GovernanceProcess ImprovementHealthcare Specialties

About the role

Key responsibilities & impact

Assess patient needs telephonically using the nursing process and established protocols
Determine the appropriate level of care and provide patient education, care plans, interventions, and follow-up instructions
Escalate and collaborate with on-call providers when additional guidance is needed
Prioritize patient interactions by acuity and need
Apply evidence-based practice to deliver patient care
Implement strategies to reduce patient risk and increase patient safety
Assess patient and family readiness to learn and individualize education
Support shared governance and process improvement initiatives
Participate in professional development, required meetings, educational programs, and annual competencies
Communicate and collaborate with clinicians and healthcare team members to coordinate patient-centered care
Identify and report patient safety events and near misses and assist with corrective actions
Apply ethical decision-making and participate as an effective member of the patient care team
Schedule appointments according to protocol recommendations
Coordinate medical and nursing management, including procedures and medication refills
Maintain and update clinical records according to agency, state, and federal guidelines
Document call encounters in the Electronic Medical Record
Communicate patient status and care-plan responses to physicians and interdisciplinary team members
Participate in team meetings and special projects assigned by leadership
Contribute to health information resources, system efficiencies, and operational improvements
Assist with interpreting department policies and advising staff on procedural changes

Requirements

What you’ll need

Registered Nurse license issued by the state in which the team member practices
Associate's Degree (or equivalent knowledge) in Nursing
2+ years of acute care experience, preferably within the last 4 years; ED, Urgent Care, ICU and some Med Surg will be considered
2+ years of ED and/or Urgent Care experience highly preferred
Critical thinking and strong problem-solving skills
Knowledge of healthcare specialties, levels of care, symptom identification, treatment recommendations, and established protocols
Excellent verbal communication skills, empathy, active listening, diplomacy, and customer service skills
Ability to organize and prioritize work, manage multiple priorities, and maintain a flexible schedule
Proficiency with computers, internet, desktop software packages, and multiple-line telephone systems
Ability to research and document calls on multiple systems
Required stable and secure internet connection
Must have functional vision, touch, speech, and hearing
Must have quiet space to make and receive phone calls
Ability to lift 15 lbs.
Must be available to work every fourth weekend and holiday rotation

Benefits

Comp & perks

Benefits eligible
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program