Junior Specialist, IT Operations

Aecon Group Inc.

. Support key offices and job sites as assigned .

Posted 9/28/2026full-timeHamilton • CanadaJunior💰 CA$60,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, equipment deployment, and lifecycle management, with strong knowledge of Windows 11, Microsoft 365, and ITIL practices. Capable of effectively communicating technical concepts and providing excellent customer service in fast-paced environments.

Highest-signal resume keywords

IT SupportWindows 11Microsoft 365 SuiteIncident ManagementITIL Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HP HardwareCisco HardwareJuniper HardwareLenovo HardwareApple HardwareLarge Printer Fleet ManagementMeeting Room Technology SetupChange ManagementService Level ManagementITSM Tools

Soft Skills

Excellent Customer ServiceMultitaskingProblem SolvingClear Communication

Tools & Technologies

Microsoft TeamsMicrosoft IntuneBMC ITSM

Certifications & Qualifications

Degree in Information Services

Industry Keywords

CMDB UpdatesSite MobilizationDecommissioning of IT EquipmentCabling DiagramsWorkstation Requirements

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Support key offices and job sites as assigned
Provide remote and in-person IT support to end users
Set up and deploy equipment and make CMDB updates
Design and manage job site setups, engaging internal teams and vendors as necessary
Create and manage diagrams for cabling, workstation requirements and meeting room equipment
Manage office support and job sites throughout their lifecycle, from site mobilization to demobilization
Oversee reclaiming and decommissioning of IT equipment
Support projects as necessary
Work with Strategic Sourcing and procurement teams to source effective and affordable site equipment
Participate in creating estimates for new project job sites
Follow and support Aecon’s IT policies, procedures and guidelines

Requirements

What you’ll need

Degree or diploma related to Information Services or equivalent work experience
Demonstrable experience with and training on HP, Cisco, Juniper, Lenovo and Apple hardware and software
Familiarity with ITIL is considered an asset
Strong knowledge of Windows 11 and Microsoft products including Microsoft 365 suite, Teams Windows App and Intune
Experience with setup, deployment and support/management of large printer fleets
Experience with setup, deployment and support of meeting room/video conference technology
Experience with Incident Management, Problem Management, Knowledge Management, Change Management, Service Level Management and ITSM tools (BMC)
Ability to clearly communicate technical concepts to non-technical people
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Multitasking skills to work in a fast-paced environment
Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures

Benefits

Comp & perks

Services and benefits supporting mental, emotional, and physical well-being
Aecon University
Tuition reimbursement
Leadership Programs
Training and development initiatives
Employee Resource Groups (ERGs)
Diversity programs
Veteran group partnerships
Accessibility accommodations throughout the interview and hiring process