FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer retention strategies, complaint resolution, and negotiation skills, while effectively utilizing CRM systems and AI tools to enhance productivity and customer insights.
Highest-signal resume keywords
Customer RetentionComplaint HandlingNegotiation SkillsCRM SystemsData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer RetentionComplaint HandlingNegotiationData AnalysisChurn ManagementAI ToolsCRM Systems
Soft Skills
CommunicationEmpathyEmotional IntelligenceActive ListeningOrganizational Skills
Tools & Technologies
AI ToolsCRM Systems
Industry Keywords
B2B Customer RelationsOmbudsman ServicesAgribusiness
About the role
Key responsibilities & impact- Conduct retention conversations with customers who have requested cancellation or indicated an intention to leave
- Understand customers’ reasons and propose the best solution for each case
- Build and execute save plans, including offers, renegotiations, and action plans
- Receive, handle, and follow up on complaints and escalations, ensuring clear and timely responses
- Act as the point of contact in critical situations, guiding the customer through to resolution
- Identify recurring complaints and turn them into concrete improvement recommendations
- Use AI tools to support analysis, organize information, and increase productivity
- Share customer insights and feedback with internal teams
Requirements
What you’ll need- Experience in customer retention, ombudsman services, or B2B customer relations
- Experience negotiating and recovering cancellations
- Ability to handle dissatisfied customers and difficult conversations
- Experience handling complaints and escalations
- Strong organizational skills to manage multiple cases simultaneously
- Experience managing a churn/cancellation pipeline
- Experience with CRM systems and data analysis tools
- Strong analytical skills and active listening
- Excellent communication, empathy, and emotional intelligence
- Clear writing skills for records and formal responses
- Ability to influence customers and bring feedback into the organization
- Experience with AI tools applied to professional workflows
- Experience or familiarity with agribusiness is a plus
Benefits
Comp & perks- Hybrid work model (Porto Alegre, RS), combining in-office and remote work
- Caju benefits card (food and meal allowance)
- Home office allowance
- Public transportation allowance
- Bradesco health insurance with nationwide coverage and no waiting period for you and your dependents
- Dental insurance with nationwide coverage for you and your dependents
- Wellhub: access to gyms, studios, and wellness platforms
- Conexa Saúde: access to psychologists and nutritionists
- Birthday day off
- Annual bonus: financial bonus tied to company results
- Referral program with a reward credited to Caju
- Creditas partnership: special terms for loans and financial solutions