Aegro

Customer Retention Specialist

• Conduct retention conversations with customers who have requested cancellation or indicated an intention to leave
• Understand customers’ reasons and propose the best solution for each case
• Build and execute save plans, including offers, renegotiations, and action plans
• Receive, handle, and follow up on complaints and escalations, ensuring clear and timely responses
• Act as the point of contact in critical situations, guiding the customer through to resolution
• Identify recurring complaints and turn them into concrete improvement recommendations
• Use AI tools to support analysis, organize information, and increase productivity
• Share customer insights and feedback with internal teams

Explore Mid-Level Customer Retention Analyst at Aegro. Review requirements and application details.