Technical Support Specialist – Laser Systems

AEON Laser USA

. Troubleshoot customer issues with laser machines remotely and occasionally on-site .

Posted 10/9/2026full-timeMelbourne • Florida • United StatesMid-LevelSenior💰 $22 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong mechanical and electrical troubleshooting skills, with the ability to diagnose and resolve issues related to laser machines, CNC equipment, and associated software. Excels in providing clear communication and technical guidance to customers while maintaining a detail-oriented and problem-solving approach.

Highest-signal resume keywords

Mechanical TroubleshootingElectrical TroubleshootingCNC Machine ExperienceSoftware TroubleshootingCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical Systems DiagnosisElectrical Components DiagnosisLightBurn SoftwareRDWorks SoftwareNetworking TroubleshootingMotion Systems UnderstandingPower Supplies UnderstandingTools and Equipment ProficiencyTechnical Documentation CreationVideo Guide Improvement

Soft Skills

Calm Under PressureClear CommunicationDetail-OrientedProblem-Solver MindsetOwnership of Issues

Industry Keywords

Laser MachinesCNC MachinesMechanical SystemsElectrical ComponentsTechnical Support

About the role

Key responsibilities & impact

Troubleshoot customer issues with laser machines remotely and occasionally on-site
Diagnose mechanical systems, including motion and alignment
Diagnose electrical components, including power supplies and wiring
Diagnose software issues involving LightBurn, RDWorks, and networking
Guide customers through repairs and maintenance
Create and improve technical documentation and video guides
Work closely with engineering and product teams to resolve recurring issues
Escalate complex problems and track resolutions
Provide fast, clear, and professional communication with customers

Requirements

What you’ll need

Strong mechanical and electrical troubleshooting skills
Ability to diagnose problems logically and efficiently
Comfortable working with tools and equipment
Experience with CNC machines, lasers, or similar equipment (highly preferred)
Basic understanding of motors, belts, and motion systems
Basic understanding of power supplies and electrical components
Basic understanding of computer/software troubleshooting
Calm under pressure
Clear communicator who can explain complex things simply
Detail-oriented
Problem-solver mindset (not script-reader)
Takes ownership of issues

Benefits

Comp & perks

Performance-based incentives
Opportunity to grow into senior technical or product roles