AEON Laser USA

IT Support

• Troubleshoot customer issues with laser machines remotely and occasionally on-site
• Diagnose mechanical systems, including motion and alignment
• Diagnose electrical components, including power supplies and wiring
• Diagnose software issues involving LightBurn, RDWorks, and networking
• Guide customers through repairs and maintenance
• Create and improve technical documentation and video guides
• Work closely with engineering and product teams to resolve recurring issues
• Escalate complex problems and track resolutions
• Provide fast, clear, and professional communication with customers

Explore Technical Support Specialist – Laser Systems at AEON Laser USA. Review requirements and application details.