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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hardware installations and SaaS deployments within airport environments, with a strong focus on customer service and effective communication. Capable of managing multiple installations simultaneously while adhering to project timelines and service level agreements.
Highest-signal resume keywords
Hardware Installation ExperienceSaaS Deployment FamiliarityWindows Server ManagementNetworking ConfigurationCustomer-Focused Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware InstallationSaaS DeploymentWindows Server ManagementActive Directory ManagementNetworking ConfigurationVLAN ConfigurationIP RoutingEnd-User Device DiagnosisCloud Infrastructure (Azure, AWS)Common Use Installations
Soft Skills
Strong Communication SkillsStakeholder ManagementSelf-Starter ApproachAbility to Work Under PressureCustomer-First Approach
Tools & Technologies
Windows-Based MachinesNetwork SwitchesFirewallsUSB DevicesSerial Devices
Industry Keywords
Airport EnvironmentsOperational EnvironmentsImplementation ManagementChange ManagementService Level Agreements
Tech Stack
Tools & technologiesAWSAzureCloud
About the role
Key responsibilities & impact- Install, configure, and commission AeroCloud products in airport environments across the US and other territories
- Work side-by-side with Project Managers to deliver projects to scope, budget, and timeline
- Represent AeroCloud on site as the technical lead
- Manage successful implementations, including on-site hyper care immediately after go-live
- Escalate and resolve delivery issues in coordination with the Project Manager
- Deliver onsite product training to airport IT employees covering operations, basic troubleshooting, and maintenance best practices
- Provide regular and transparent implementation and deployment progress reports to the project team
- Follow change management processes and adhere to Service Level Agreements (SLAs)
- Update and maintain the knowledge base through documentation, guides, and lessons learned
- Assist with software updates and patching
- Image and configure OCs, servers, and other hardware equipment during installations
- Support pre-install planning, testing, on-site deployment, customer training, and short-term post-go-live hyper care before handover to Support
Requirements
What you’ll need- At least 2 years' experience delivering hardware installations within airport environments
- Familiarity with SaaS deployments in operational environments
- Ability to deliver multiple product installations in parallel projects and adapt to different airport environments
- Experience with common use installations is advantageous
- Customer-first approach
- Strong communication skills
- Stakeholder management ability
- Confidence working in live operational environments under time pressure
- Self-starter approach and ability to take ownership of installations end to end
- Strong working knowledge of Windows-based machines
- Experience managing domain equipment using Active Directory
- Experience managing Windows Server components
- Experience with networking, installation and configuration of network switches, firewall configuration, switch configuration including VLANs and IP routing
- Experience diagnosing end-user devices
- Experience with USB and Serial connected devices is advantageous
- Cloud infrastructure experience with Azure and AWS is advantageous
- Experience with airport/airline software is desirable
Benefits
Comp & perks- Competitive salary
- Best in class Share / Equity Scheme
- 20 days annual leave + statutory holidays
- Take your birthday off work on us as well
- Extensive upskilling and training
- 401k scheme (employee only contributions)
- Company funded health insurance
- Company funded dental and vision insurance