AeroCloud

Project Manager

• Translate signed contracts and customer requirements into a structured, sequenced delivery plan
• Define milestones, surface the critical path, and manage dependencies across hardware procurement, software configuration, airline onboarding, and go-live
• Proactively identify blockers, escalate where needed, and resolve them before they slip timelines
• Manage end-to-end delivery in AeroCloud’s project delivery platform, ensuring tasks, milestones, approvals, and status reflect reality
• Act as the day-to-day point of contact for each airport throughout implementation
• Set clear expectations, communicate risks and delays, and manage scope changes
• Build confidence with airport operations, IT, and procurement stakeholders
• Support commercial discussions involving delivery change orders, timeline negotiations, and acceptance criteria
• Keep engineering, product, hardware logistics, airline onboarding, and support teams aligned and accountable
• Run structured standups and progress reviews; maintain complete, current, and useful documentation and task tracking
• Coordinate with the UK-based delivery leadership team across time zones
• Develop working knowledge of integrations across cloud services, airport infrastructure, networking, hardware, airline DCS connectivity, and peripheral devices
• Engage airport IT and technical stakeholders on networking, endpoint configuration, Windows imaging, firewall rules, and operational dependencies
• Identify technical dependencies and implementation risks early and provide context for engineering resolution
• Maintain project plans, risk registers, change logs, and meeting records
• Ensure documentation is complete and signed off before UAT and go-live
• Own transition from implementation to BAU support, including support-team briefing and asset-register confirmation
• Lead post-implementation reviews and feed lessons into delivery methodology

Implementation Specialist

• Install, configure, and commission AeroCloud products in airport environments across the US and other territories
• Work side-by-side with Project Managers to deliver projects to scope, budget, and timeline
• Represent AeroCloud on site as the technical lead
• Manage successful implementations, including on-site hyper care immediately after go-live
• Escalate and resolve delivery issues in coordination with the Project Manager
• Deliver onsite product training to airport IT employees covering operations, basic troubleshooting, and maintenance best practices
• Provide regular and transparent implementation and deployment progress reports to the project team
• Follow change management processes and adhere to Service Level Agreements (SLAs)
• Update and maintain the knowledge base through documentation, guides, and lessons learned
• Assist with software updates and patching
• Image and configure OCs, servers, and other hardware equipment during installations
• Support pre-install planning, testing, on-site deployment, customer training, and short-term post-go-live hyper care before handover to Support

Project Manager

Implementation Engineer