Warranty Technician

Aesop Auto Parts

. Respond to customers’ concerns regarding defective parts and products by phone and email .

Posted 11/7/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing warranty claims and managing customer communications effectively. Proficient in automotive drivetrain mechanics with strong organizational skills and attention to detail.

Highest-signal resume keywords

Automotive Drivetrain Mechanic ExperienceASE CertificationBilingual (Spanish)Microsoft Office ProficiencyWarranty Claims Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automotive Drivetrain MechanicsWarranty Claims ProcessingDocumentation ReviewParts OrderingCustomer Service Writing

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention to DetailOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft WordAll-dataMitchelMicrosoft Outlook

Certifications & Qualifications

ASE Certification

Industry Keywords

Warranty ClaimsAutomotive RepairCustomer CommunicationVendor RelationshipsCompliance Review

About the role

Key responsibilities & impact

Respond to customers’ concerns regarding defective parts and products by phone and email
Keep customers up to date on the progress of their claims
Communicate with repair facilities, vendors, and customers via phone, email, and IM to process claims
Utilize customer and vendor guides to meet their respective needs
Develop relationships with vendors’ warranty teams
Assist automotive repair facilities in diagnosing, repairing, or replacing drivetrain components through digital and personal communications
Review warranty parts and supporting documentation for compliance with published policies and procedures
Document and report findings, and debit claims when non-compliance is confirmed
Gather complaints, cause, correction information, and other facts pertinent to repairs
Request repair orders and supporting documentation, and submit warranties
Initiate, process, and close warranty claims efficiently and cost-effectively
Negotiate and pay warranty claims once completed
Order parts for retail and internal needs
Provide light customer service writing
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED is required
ASE Certification required
Five (5) years of Automotive drive-train mechanic experience is required
Bilingual (Spanish) language ability preferred
Strong written and verbal communication skills are required
Ability to read, write and comprehend instructions, short correspondence, and memos
Proficiency in Microsoft Office, primarily Excel and Word, All-data, Mitchel and Outlook
Aptitude to learn new systems and software
Ability to work effectively alone or with others in a team environment
Ability to work collaboratively across functions
Must be a self-starter with the demonstrated ability to meet timelines and schedules
Strong attention to detail and organizational skills, with the ability to prioritize and manage multiple tasks
Must be able to remain in a stationary position for the majority of the workday
Ability to use both hands regularly with enough dexterity to use computers and electronic office equipment
Ability to occasionally lift, move, and carry objects and materials up to 10 lbs.
Ability to work occasional overtime as needed

Benefits

Comp & perks

401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
Holiday pay
Health savings plans