Aesop Auto Parts

Technician

• Respond to customers’ concerns regarding defective parts and products by phone and email
• Keep customers up to date on the progress of their claims
• Communicate with repair facilities, vendors, and customers via phone, email, and IM to process claims
• Utilize customer and vendor guides to meet their respective needs
• Develop relationships with vendors’ warranty teams
• Assist automotive repair facilities in diagnosing, repairing, or replacing drivetrain components through digital and personal communications
• Review warranty parts and supporting documentation for compliance with published policies and procedures
• Document and report findings, and debit claims when non-compliance is confirmed
• Gather complaints, cause, correction information, and other facts pertinent to repairs
• Request repair orders and supporting documentation, and submit warranties
• Initiate, process, and close warranty claims efficiently and cost-effectively
• Negotiate and pay warranty claims once completed
• Order parts for retail and internal needs
• Provide light customer service writing
• Perform other duties as assigned

Explore Warranty Technician at Aesop Auto Parts. Review requirements and application details.

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Warranty Technician