Branch Manager

AFFIN Group

. Manage and oversee branch personnel and supervise day-to-day branch operations .

Posted 10/8/2026full-timeKuala Lumpur • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in retail banking, with a focus on achieving sales targets, ensuring compliance with regulations, and fostering a high-performance culture. Proficient in branch operations, customer relationship management, and staff development.

Highest-signal resume keywords

Retail Banking SalesBranch Operations ManagementLeadership and CoachingBNM Regulations ComplianceCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Target AchievementBranch Profitability ManagementOperational Risk ControlBusiness Continuity PlanningAudit Compliance

Soft Skills

Effective CommunicationStakeholder ManagementProblem-SolvingTeam LeadershipCoaching

Certifications & Qualifications

Professional Banking Certifications

Industry Keywords

BankingFinanceCustomer ServiceCompliance RequirementsRetail Banking Products

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Manage and oversee branch personnel and supervise day-to-day branch operations
Drive and achieve overall branch sales targets across deposits, investments, loans, bancassurance, takaful, credit cards, and business referrals
Prevent internal and external fraud and losses
Control branch costs according to budget
Ensure staff compliance with branch manuals, BNM guidelines, regulatory requirements, and internal controls
Ensure satisfactory audit ratings and resolve audit findings within specified timeframes
Monitor timely report submissions
Act as BCM Coordinator and perform Business Continuity Plan and Call Tree exercises
Act as BUCO Representative, Complaint Liaison Officer, and Branch OSHA Coordinator
Ensure customer service levels, response times, complaint resolution, and service delivery accuracy meet SLA requirements
Manage resources, recruitment, training, staff development, coaching, KPIs, productivity tracking, and appraisals
Undertake ad-hoc assignments and serve as alternate key holder for the vault and self-service terminal
Organize or participate in CSR activities within the branch community
Ensure cleanliness, safety, and security of bank premises and SSL area
Perform relief duties when required or when the ABM is absent
Contribute to Head Office special projects, attend training, promote AFFINBANK’s DNA and teamwork, and identify succession-planning candidates

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Finance, Banking, Economics, Marketing, or related discipline
Professional banking certifications are an added advantage
Minimum 5-8 years of banking experience
At least 2-3 years in a leadership or branch management role
Strong experience in retail banking sales, branch operations, and customer relationship management
Proven track record in achieving sales targets and managing branch profitability
Strong understanding of retail banking products and services
Sound knowledge of BNM regulations, compliance requirements, and operational risk controls
Excellent leadership, coaching, and people management skills
Strong business acumen and sales management capabilities
Effective communication, stakeholder management, and problem-solving skills
Ability to lead a diverse team and drive a high-performance culture

Benefits

Comp & perks

Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth
Staff development and coaching
Annual leave
Branch meeting and attendance resource management
Participate in CSR activities within the branch community