Branch Manager

AFFIN Group

. Manage and oversee branch personnel and supervise day-to-day branch operations .

Posted 10/8/2026full-timeKeningau • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in branch operations, with a focus on achieving sales targets, ensuring compliance with regulations, and fostering a high-performance culture. Proficient in retail banking products and services, with a solid understanding of operational risk controls and customer relationship management.

Highest-signal resume keywords

Branch ManagementRetail Banking SalesRegulatory ComplianceLeadership and CoachingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Branch OperationsSales Target AchievementProfitability ManagementOperational Risk ControlsBusiness Continuity PlanningAudit ComplianceStaff DevelopmentKPI TrackingComplaint ResolutionFinancial Analysis

Soft Skills

Effective CommunicationStakeholder ManagementProblem-SolvingTeam LeadershipCoaching

Certifications & Qualifications

Professional Banking Certifications

Industry Keywords

BNM GuidelinesRetail BankingCustomer ServiceBusiness ReferralsBancassuranceCredit CardsInvestment ProductsBranch Safety and SecurityCSR ActivitiesAudit Ratings

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Manage and oversee branch personnel and supervise day-to-day branch operations
Drive overall branch sales targets across deposits, investments, loans, bancassurance, credit cards, and business referrals
Improve business profitability and control costs according to budget
Prevent internal and external fraud and losses
Ensure staff compliance with branch manuals, BNM guidelines, regulatory requirements, and internal controls
Ensure satisfactory audit ratings and resolve audit findings within specified timeframes
Monitor timely submission of reports
Coordinate business continuity planning and call-tree exercises as BCM Coordinator
Act as BUCO Representative, Complaint Liaison Officer, and Branch OSHA Coordinator
Ensure efficient customer service, timely replies, complaint resolution, and accurate service delivery
Manage annual leave, attendance, branch meetings, recruitment, training, coaching, staff development, KPIs, appraisals, and productivity tracking
Manage ad-hoc assignments and act as alternate key holder for the vault and self-service terminal
Organize or participate in CSR activities and ensure branch cleanliness, safety, and security
Perform relief duties when required or in the absence of the ABM
Contribute to Head Office special projects and attend relevant training
Promote AFFINBANK’s DNA, teamwork, and succession planning

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Finance, Banking, Economics, Marketing, or related discipline
Professional banking certifications will be an added advantage
Minimum 5-8 years of banking experience, with at least 2-3 years in a leadership or branch management role
Strong experience in retail banking sales, branch operations, and customer relationship management
Proven track record in achieving sales targets and managing branch profitability
Strong understanding of retail banking products and services
Sound knowledge of BNM regulations, compliance requirements, and operational risk controls
Excellent leadership, coaching, and people management skills
Strong business acumen and sales management capabilities
Effective communication, stakeholder management, and problem-solving skills
Ability to lead a diverse team and drive a high-performance culture

Benefits

Comp & perks

Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth
Professional banking certifications will be an added advantage