Branch Manager – Northern Region

AFFIN Group

. Manage and oversee branch personnel and supervise branch operations .

Posted 10/8/2026full-timeAlor Setar • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in branch operations, ensuring compliance with BNM regulations and achieving sales targets across various banking products. Proven ability to coach and develop staff while maintaining high standards of customer service and operational efficiency.

Highest-signal resume keywords

Branch ManagementRetail Banking SalesBNM Regulations ComplianceLeadership and CoachingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Target AchievementBranch Operations ManagementOperational Risk ControlProduct TrainingPerformance Tracking

Soft Skills

Effective CommunicationStakeholder ManagementProblem-SolvingTeam LeadershipCoaching Skills

Industry Keywords

BankingFinanceCustomer Service Level Agreement (SLA)Audit ComplianceBusiness Continuity Management (BCM)

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Manage and oversee branch personnel and supervise branch operations
Ensure efficient day-to-day branch operations
Drive and achieve overall branch sales targets across deposits, investments, loans, bancassurance, takaful, credit cards, and business referrals
Prevent fraud and losses and control costs according to budget
Ensure staff comply with the Branch Manual, BNM guidelines, regulatory/statutory requirements, and internal controls
Ensure satisfactory audit ratings and resolve audit findings within specified time frames
Monitor timely report submissions
Act as BCM Coordinator, BUCO Representative, CLO, and Branch OSHA coordinator
Ensure compliance through coaching
Maintain efficient customer service according to SLA and resolve complaints within SLA
Manage annual leave, attendance, and branch meetings
Provide product training and identify training needs
Recruit, develop, coach, and appraise staff
Track performance and productivity and ensure staff understand KPIs and job descriptions
Undertake ad-hoc assignments and act as alternate key holder to the vault and self-service terminal
Organize or participate in CSR activities within the branch community
Ensure cleanliness, safety, and security of the bank premises and SSL area
Perform relief duties as required or in the absence of the ABM
Contribute to Head Office special projects and succession planning
Incorporate AFFINBANK’s DNA and uphold teamwork spirit

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Finance, Banking, Economics, Marketing, or related discipline
Minimum 5-8 years of banking experience, with at least 2-3 years in a leadership or branch management role
Strong experience in retail banking sales, branch operations, and customer relationship management
Proven track record in achieving sales targets and managing branch profitability
Strong understanding of retail banking products and services
Sound knowledge of BNM regulations, compliance requirements, and operational risk controls
Excellent leadership, coaching, and people management skills
Strong business acumen and sales management capabilities
Effective communication, stakeholder management, and problem-solving skills
Ability to lead a diverse team and drive a high-performance culture

Benefits

Comp & perks

Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth
Professional banking certifications will be an added advantage