FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities in managing branch operations, ensuring compliance with BNM regulations, and achieving sales targets in retail banking. Capable of driving a high-performance culture while maintaining excellent customer service and operational efficiency.
Highest-signal resume keywords
Branch ManagementRetail Banking SalesRegulatory ComplianceLeadership and CoachingCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementOperational Risk ControlBranch Operations ManagementFinancial AnalysisBudget Control
Soft Skills
Effective CommunicationStakeholder ManagementProblem-SolvingTeam LeadershipCoaching
Certifications & Qualifications
Professional Banking Certifications
Industry Keywords
BNM GuidelinesBusiness Continuity PlanBancassuranceBanca TakafulCustomer Service Levels
Tech Stack
Tools & technologiesVault
About the role
Key responsibilities & impact- Manage and oversee branch personnel
- Supervise branch operations and ensure efficient day-to-day operation
- Drive and achieve overall branch sales targets for deposits, investments, loans, bancassurance, banca takaful, credit cards, and business referrals
- Prevent internal and external fraud and losses
- Control costs according to budget
- Ensure staff comply with the Branch Manual, BNM guidelines, regulatory/statutory requirements, and internal control procedures
- Ensure satisfactory audit ratings and resolve audit findings within specified time frames
- Monitor timely report submissions
- Act as BCM Coordinator and perform Business Continuity Plan and Call Tree exercises
- Act as BUCO Representative, Complaint Liaison Officer, and Branch OSHA Coordinator
- Ensure regulatory and non-regulatory compliance through coaching
- Maintain efficient customer service levels and resolve customer complaints within SLA
- Manage branch resources, including annual leave, attendance, and branch meetings
- Provide product training and briefings, identify training needs, recruit and develop staff, and conduct coaching
- Track performance and productivity, including staff appraisals
- Undertake ad-hoc assignments and act as alternate key holder to the vault and self-service terminal
- Organize or participate in CSR activities within the branch community
- Ensure cleanliness, safety, and security of the bank premises and SSL area
- Perform relief duties when required or in the absence of the ABM
- Contribute to Head Office special projects and attend relevant training
- Incorporate AFFINBANK’s DNA and uphold teamwork spirit
- Identify potential staff for succession planning
Requirements
What you’ll need- Bachelor's Degree in Business Administration, Finance, Banking, Economics, Marketing, or related discipline
- Professional banking certifications are an added advantage
- Minimum 5–8 years of banking experience, with at least 2–3 years in a leadership or branch management role
- Strong experience in retail banking sales, branch operations, and customer relationship management
- Proven track record in achieving sales targets and managing branch profitability
- Strong understanding of retail banking products and services
- Sound knowledge of BNM regulations, compliance requirements, and operational risk controls
- Excellent leadership, coaching, and people management skills
- Strong business acumen and sales management capabilities
- Effective communication, stakeholder management, and problem-solving skills
- Ability to lead a diverse team and drive a high-performance culture
Benefits
Comp & perks- Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth
- Professional banking certifications will be an added advantage
- Full-time employment