Customer Service Representative

Affinity Plus Federal Credit Union

. Interact with members primarily through phone channels .

Posted 9/21/2026full-timeFaribault • Minnesota • United StatesJunior💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on member interactions, cash handling, and transaction processing. Proficient in managing multiple systems and providing exceptional service in a dynamic environment.

Highest-signal resume keywords

Customer Service ExperienceCash Handling ExperienceStrong Verbal Communication SkillsTime Management SkillsIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingWire TransfersACH TransfersDebit Card IssuanceCredit Card IssuanceCashier's ChecksDeposit VerificationAccount TroubleshootingCash Drawer BalancingCurrency Log Maintenance

Soft Skills

CollaborationAdaptabilityRelationship BuildingPrioritizationReliability

Industry Keywords

Member EducationSelf-Serve OptionsDynamic EnvironmentBackground CheckCredit Check

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Interact with members primarily through phone channels
Assist members with everyday transactions, including deposits, cashing checks, transfers, withdrawals, payments, and cashier’s checks
Educate members on self-serve options
Verify endorsements and proper identification on deposit transactions
Execute wire or ACH transfers of funds
Instantly issue debit, credit, and gift cards
Troubleshoot credit or debit card issues, online banking questions, and general account-related questions
Build strong and trusting relationships with members
Balance and maintain personal cash drawer and branch vault, including appropriate currency logs when applicable
Work with other employees and departments through face-to-face interaction and coordination
Perform other duties as assigned

Requirements

What you’ll need

1+ years of customer service or professional experience working with people and/or cash handling experience required
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Ability and drive to provide exceptional service to members and employees
Intermediate computer skills and ability to navigate between multiple systems with ease
Consistent and reliable attendance is a required essential function
Applicants may be subject to a background and credit check
Applicants should live within or near the Faribault community
Ability to lift, carry, push or pull up to approximately 50 pounds

Benefits

Comp & perks

Low-cost medical, dental and vision insurance coverage options
Frontloaded sick time hours
Portion of vacation hours frontloaded for all new employees
Variety of paid leave options
Monthly wellness benefit
Immediate 401K matching up to 5%