Affinity Plus Federal Credit Union

Customer Support

• Interact with members primarily through phone channels
• Assist members with everyday transactions, including deposits, cashing checks, transfers, withdrawals, payments, and cashier’s checks
• Educate members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transfers of funds
• Instantly issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, and general account-related questions
• Build strong and trusting relationships with members
• Balance and maintain personal cash drawer and branch vault, including appropriate currency logs when applicable
• Work with other employees and departments through face-to-face interaction and coordination
• Perform other duties as assigned

Customer Service Representative