Account Manager

Affinity Water

. Act as the primary point of contact for NAV customers .

Posted 10/22/2026full-timeHatfield • United KingdomMid-LevelSenior💰 £54,000 - £67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong stakeholder management and relationship-building capabilities while effectively communicating complex information. Possesses a customer-first approach and a solid understanding of UK water industry regulation to drive continuous improvement and strategic planning.

Highest-signal resume keywords

Stakeholder ManagementCustomer ServiceRegulatory AwarenessProblem-SolvingBusiness Process Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Verbal CommunicationWritten CommunicationInfluencing SkillsAdaptabilityResilience

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

NAV MarketUtility EnvironmentRegulatory QueriesCustomer OnboardingPerformance Reporting

About the role

Key responsibilities & impact

Act as the primary point of contact for NAV customers
Build and maintain relationships with key stakeholders
Manage and resolve operational, financial, service-related and regulatory queries
Lead customer onboarding activities for new NAV companies
Gather and act on customer feedback to drive continuous improvement
Collaborate with internal teams to improve the end-to-end customer experience
Coordinate issue resolution and address root causes
Promote understanding of the NAV market across the business
Provide regular updates and insights to senior stakeholders
Produce performance reports and management information
Identify emerging risks, trends and improvement opportunities
Represent Affinity Water at industry NAV forums and working groups
Support strategic planning through customer insight and regulatory awareness
Provide guidance on regulatory developments and their business impact

Requirements

What you’ll need

Strong stakeholder management and relationship-building skills
Excellent verbal and written communication skills
Customer-first approach with the ability to influence and engage effectively
Strong problem-solving skills and sound judgement
Self-motivated with the ability to work independently
Ability to explain complex information simply and practically
Collaborative, adaptable and resilient approach
Full UK driving licence and willingness to travel across the UK
Knowledge and understanding of UK water industry regulation (desirable)
Experience defining and documenting business processes (desirable)
Experience in utility, regulatory, customer service or account management environments (desirable)

Benefits

Comp & perks

Learning and development opportunities, including mentoring, formal courses and open learning resources
Entry into the company annual bonus scheme
26–30 days annual leave, rising with length of service
Option to purchase up to 5 additional leave days
Celebration Day in addition to public holidays
Double match pension scheme, with company contribution capped at 12%
Enhanced Maternity, Adoption, Paternity and Shared Parental Leave
Fertility Support Leave
Up to 5 full or 10 half days of paid Carers Leave
Menopause policy and Reasonable Adjustment policy
Wellbeing Centre supporting physical and mental health
Retail discounts through Tap4Perks
Dental and Medical Insurance discounts through Tap4Perks salary sacrifice
Up to 4 Affinity days per year to volunteer in the community
Life Assurance