CCS Support Analyst

Affinity Water

. Provide Level 1 and 2 application support for Oracle CCS and related systems .

Posted 9/23/2026full-timeHatfield • United KingdomMid-LevelSenior💰 £55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing application support for Oracle CCS and related systems, with a strong focus on incident management, troubleshooting, and stakeholder engagement. Proficient in utilizing ITIL processes and Oracle Utilities applications to enhance operational efficiency and support business requirements.

Highest-signal resume keywords

Oracle Utilities ExperienceCC&B, C2M, CCS, MDM ProficiencySQL and Oracle Database SkillsITIL Incident, Problem, Change ManagementAnalytical and Problem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Oracle CCS SupportIncident ManagementTroubleshootingRoot Cause AnalysisProcess ImprovementAutomation IdentificationSQLOracle DatabaseAPIsWeb Services

Soft Skills

Excellent Communication SkillsStakeholder EngagementTraining and Support

Tools & Technologies

ITSM ToolsOracle Utilities Application Framework (OUAF)Cloud Technologies

Industry Keywords

Regulated Utility EnvironmentMeter-to-Cash ProcessTariff ScenariosMarket EDI Transaction Lifecycles

Tech Stack

Tools & technologies

CloudITSMOracleSQL

About the role

Key responsibilities & impact

Provide Level 1 and 2 application support for Oracle CCS and related systems
Investigate and resolve incidents, service requests and data processing issues
Carry out troubleshooting and root cause analysis with internal teams and Oracle Support
Monitor application performance and proactively identify and resolve potential issues
Support patches, system updates and new releases in line with ITIL processes and organisational standards
Manage incidents, problems and changes using ITSM tools and follow appropriate controls
Identify opportunities for automation, process improvement and more efficient ways of working
Maintain support documentation, SOPs, troubleshooting guides and knowledge articles
Work with business stakeholders to understand requirements and develop effective solutions
Lead workshops and demonstrations and provide training and ongoing colleague support
Build stakeholder relationships and act as a link between business and technical teams

Requirements

What you’ll need

Experience working within a regulated utility environment, ideally water, gas or electricity
Strong Oracle Utilities and CIS experience
Hands-on experience with CC&B, C2M, CCS or MDM, ideally across multiple utility areas
Understanding of tariff scenarios, the meter-to-cash process and market EDI transaction lifecycles
Knowledge of the Oracle Utilities Application Framework (OUAF)
Experience with SQL, Oracle databases, APIs, web services and cloud technologies
Understanding of ITIL processes, particularly Incident, Problem and Change Management
Strong analytical and problem-solving skills
Excellent communication skills and confidence engaging with stakeholders from end users to senior leaders

Benefits

Comp & perks

Learning and development opportunities, including mentoring, formal courses and open learning resources
Entry into the company annual bonus scheme
Annual leave from 26–30 days, rising with length of service
Option to purchase up to 5 extra days of annual leave
A Celebration Day in addition to public holidays
Double match pension scheme, with company contribution capped at 12%
Enhanced Maternity, Adoption, Paternity and Shared Parental Leave
Fertility Support Leave
Up to 5 full or 10 half days of paid Carers Leave
Menopause policy and Reasonable Adjustment policy
Access to a Wellbeing Centre supporting physical and mental health
Discounts at retail outlets through the Tap4Perks scheme
Discounts on Dental and Medical Insurance through salary sacrifice
Up to 4 Affinity days per year to volunteer in the community
Life Assurance