Change & Innovation Partner – Operational Transformation

Affinity Water

. Partner with operational leaders and teams to identify, challenge, prioritise, and deliver strategic business change .

Posted 10/5/2026full-timeHatfield • United KingdomMid-LevelSenior💰 £70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading transformation and business change initiatives, with a strong focus on developing business cases, managing project governance, and delivering measurable benefits. Proficient in stakeholder management and utilizing data-driven decision-making to support operational excellence.

Highest-signal resume keywords

Transformation Project ManagementBusiness Case DevelopmentAgile Delivery MethodologyStakeholder ManagementChange Management Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Change DeliveryOperational Excellence Programme DevelopmentBenefits Realisation PlanningFuture-State Operating Model DefinitionData Analysis for Decision-Making

Soft Skills

Excellent CommunicationFacilitation SkillsCollaborative ApproachAnalytical SkillsConstructive Challenge

Certifications & Qualifications

PRINCE2APMLeanSix SigmaPROSCI

Industry Keywords

Strategic Business ChangeProject GovernanceChange RoadmapCustomer DeliveryTransformation & Change Centre of Excellence

About the role

Key responsibilities & impact

Partner with operational leaders and teams to identify, challenge, prioritise, and deliver strategic business change
Translate operational challenges into deliverable programmes and projects
Lead development and mobilisation of the Operational Excellence programme
Define business case, investment requirements, delivery approach, and measurable benefits
Develop and maintain a change roadmap aligned to business objectives
Support leaders in defining problems, opportunities, and desired outcomes
Facilitate prioritisation of initiatives based on strategic value, customer impact, operational benefit, and affordability
Lead projects and transformation initiatives from planning through successful delivery
Manage project governance, budgets, risks, dependencies, and benefits realisation
Support innovative solutions within Customer Delivery and Ofwat innovation initiatives where appropriate
Share best practice and support continuous improvement within the Transformation & Change Centre of Excellence

Requirements

What you’ll need

Experienced transformation, programme, or business change professional
Track record of shaping, prioritising, and delivering complex change within operational environments
Experience delivering business change and transformation projects
Experience developing business cases, investment proposals, and benefits realisation plans
Experience shaping programmes from early concept through approval and mobilisation
Proven ability to provide constructive challenge to senior stakeholders and influence decision making in a complex operational environment
Experience defining future-state operating models and translating them into practical, deliverable transformation programmes
Strong project management skills
Experience with Agile and/or Waterfall delivery methodologies
Excellent communication, facilitation, and stakeholder management skills
Ability to manage multiple priorities while maintaining a collaborative and customer-focused approach
Strong analytical skills and ability to use data to support decision-making and measure success
Recognised Project Management or Change Management qualification such as PRINCE2, APM, Lean, Six Sigma, or PROSCI would be advantageous

Benefits

Comp & perks

Learning and development opportunities, including mentoring and a range of formal courses and open learning resources
Entry into the company annual bonus scheme
Annual leave from 26–30 days, rising with length of service
Option to purchase up to 5 extra days of annual leave
A ‘Celebration Day’ in addition to public holidays
Generous double match pension scheme, with company contribution capped at 12%
Enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave
Up to 5 full or 10 half days of paid Carers Leave
Menopause policy and Reasonable Adjustment policy
Access to Wellbeing Centre supporting physical and mental health
Discounts at a range of retail outlets through Tap4Perks
Discounts on Dental and Medical Insurance through Tap4Perks salary sacrifice
Up to 4 Affinity days per year to volunteer in the community
Life Assurance