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Wholesale Service Desk Analyst – Part-time
Affinity Water. Manage and administer all Retailer requests, enquiries and bilateral requests .
Posted 10/9/2026part-timeHatfield • United KingdomMid-LevelSenior💰 £30,172 - £36,682 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer management and communication skills while effectively managing retailer inquiries and ensuring compliance with regulatory requirements. Capable of delivering business processes aligned with key performance indicators and service level agreements.
Highest-signal resume keywords
Customer ManagementRegulatory UnderstandingBusiness Process DeliveryKey Performance IndicatorsService Level Agreements
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationProactive Problem SolvingOwnership of Customer Contact
Industry Keywords
RegulatorsWater BusinessesNon-Household MarketAnti-Competitive BehaviourCost Reduction
About the role
Key responsibilities & impact- Manage and administer all Retailer requests, enquiries and bilateral requests
- Demonstrate excellent customer management skills
- Take ownership of customer contact where relevant
- Proactively contact customers and manage enquiries through to full resolution
- Respond consistently to enquiries within agreed service levels defined by the new market
- Reduce the risk of anti-competitive behaviour while maintaining a level playing field
- Support Retailers and their associated activity in the non-household market
- Report to the Wholesale Operational Service Desk Manager
Requirements
What you’ll need- Understanding of the role of Regulators in managing water businesses
- Ability to apply basic understanding of industry regulator requirements
- Ability to deliver business processes consistently in line with regulatory rules and associated business targets
- Understanding of key performance indicators and SLAs
- Understanding of the cost aspect of activities and seeking to reduce costs within the team
Benefits
Comp & perks- Competitive salary dependant on skills and experience
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources
- Entry into the company annual bonus scheme
- Annual leave from 23-27 rising with length of service, with the option to purchase up to 5 extra days
- A ‘Celebration Day’ in addition to public holidays
- Generous 'double match pension scheme' that doubles employee contributions, with company contribution capped at 12%
- Enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave
- Menopause policy and Reasonable Adjustment policy
- Access to Wellbeing Centre supporting physical and mental health
- Discounts at a range of retail outlets through Tap4Perks
- Discounts on Dental and Medical Insurance through Tap4Perks salary sacrifice
- Up to 4 Affinity days a year to volunteer in the community
- Life Assurance