Business Support Analyst

Aflac

. Supports the maintenance, review, and updating of business forms and client-facing documents .

Posted 11/12/2026full-timeWindsor • Connecticut • United StatesJuniorMid-Level💰 $50,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business process documentation, content management, and project coordination, with a strong focus on accuracy and consistency in client-facing materials. Proficient in analyzing client needs and implementing enhancements to improve member experience and documentation quality.

Highest-signal resume keywords

Business Process DocumentationContent ManagementProject CoordinationMicrosoft Office Suite ProficiencySharePoint Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements GatheringProcess MappingData ReportingTechnical WritingBusiness Writing

Soft Skills

Organizational SkillsAnalytical SkillsAttention to DetailCommunication SkillsTime Management

Tools & Technologies

Microsoft Office SuiteSharePointPDF Fillable Forms

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Technology

Industry Keywords

Client-Facing DocumentsEmpathy-Focused CommunicationsOperational Improvement InitiativesTranslation CoordinationContent Quality Monitoring

About the role

Key responsibilities & impact

Supports the maintenance, review, and updating of business forms and client-facing documents
Identifies opportunities for improved accuracy, consistency, and usability of documents
Assists with PDF fillable form development and maintenance for public state paid leave programs
Validates form content and supports analysis of enhancement requests and regulatory changes
Supports empathy-focused communications and member experience enhancements
Assists with evaluating effectiveness and identifying opportunities for continuous improvement
Reviews and updates business text and standard communication language for accuracy and consistency
Analyzes content changes to ensure alignment with business requirements and governance standards
Coordinates Spanish translation requests with the Translation Department and assists with maintaining translated materials
Supports review activities to ensure consistency across translated and source documents
Maintains SharePoint sites, document libraries, and team resources
Monitors content quality and identifies outdated or duplicate materials
Supports portfolio and packet updates related to approved standard program changes
Assists with assessing downstream impacts to documentation and communications
Assists with implementing portfolio and packet updates for client-specific requirements
Supports analysis of client needs and documentation requirements
Maintains shell stories, standard language libraries, and business documentation
Reviews implementation documents for completeness, consistency, and alignment with business standards
Analyzes discrepancies and assists with resolving documentation issues
Coordinates team meetings, schedules recurring calls, develops agendas, tracks action items, compiles follow-up information, monitors progress, and supports reporting on project activities and deliverables

Requirements

What you’ll need

Strong organizational, analytical, and communication skills with attention to detail
Knowledge of business process documentation, process mapping, content management, and business requirements gathering
Proficiency in Microsoft Office Suite, SharePoint, and other business applications
Effective project coordination, time management, and data reporting skills
Strong written, verbal, presentation, and customer communication skills, including technical and business writing
Bachelor's Degree in Business, Technology or a related field
0-2 years of professional experience in business operations, project coordination, administration, customer service, or business analysis support
Or an equivalent combination of education and experience
Internship, cooperative education experience, or business-related project work preferred
Experience reviewing data, documenting business processes, conducting research, or supporting operational improvement initiatives is beneficial

Benefits

Comp & perks

Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity) at no cost to employee
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays annually
Up to 20 days PTO to be used for any reason
State-mandated sick leave, if eligible
Other leaves of absence, including adoption and parental leave, if eligible
Remote work from home within the continental US
Potential office visits based on business need with advance communication