Aflac

Support Engineer

• Develop technology and methods for random selection of files and transactions for quality audits
• Develop, maintain, and upgrade systems that house quality audit reviews, findings, and results
• Serve as administrator for the SharePoint site
• Map current business processes to define business requirements and activities
• Use business process maps to develop technological solutions, procedures, models, and operational processes
• Apply appropriate analysis to business unit and quality team issues to provide resolutions and satisfy customers
• Create management reports by gathering data from various systems
• Develop and establish reports in customer-friendly formats for management
• Create and automate reports for business unit management
• Document and communicate process and procedure changes, including system implementations and upgrades, before implementation
• Maintain project records, including scope change control, cost-change control, and revised requirement documents
• Work with the project manager to notify and involve required departments in projects, including Internal Audit, Financial Control, Privacy, and Computing Security
• Perform other duties as assigned

Quality Technical Analyst II

Implementation Specialist

• Act as the primary point of contact for clients during implementation, maintaining regular communication and providing timely progress updates
• Collaborate with data integration, claims management, sales, product development, and IT teams to coordinate client onboarding and integration
• Conduct needs assessments and develop customized implementation plans
• Manage project timelines, resources, and deliverables for on-time and on-budget implementations
• Use project management tools efficiently, updating them weekly and informing customers and internal teams of project status
• Proactively identify and resolve implementation issues and challenges
• Monitor client satisfaction and gather feedback to improve implementation processes and client experience
• Serve as the subject matter expert on products and services, staying current on industry trends and best practices
• Perform other related duties as required

Client Implementation Manager

Consultant

• Assess claimants' education, training, and work experiences
• Identify vocational assets, alternate occupations, and worksite or duty modifications to prevent or minimize disability claims
• Develop and implement comprehensive reemployment and vocational rehabilitation plans
• Collaborate with employers to retain or return employees to work
• Initiate claim prevention, intervention, and return-to-work programs for employers
• Develop, document, and implement cost-effective return-to-work or retraining plans addressing medical, vocational, and psychosocial components
• Communicate with claimants, employers, medical treatment providers, outside rehabilitation counselors, and other carriers
• Motivate claimants and employers to participate in light-duty or rehabilitation programs
• Manage a nationwide network of vocational rehabilitation providers
• Ensure cost containment and effective utilization of vendors and accommodation expenses
• Perform vocational assessments and maintain communication with case managers, providers, clinicians, and employers
• Evaluate restrictions, limitations, functional abilities, and vocational data to assess alternative work options and employability
• Support an ergonomic stay-at-work program
• Conduct vocational rehabilitation case advisement for LTD and applicable STD claims
• Partner with STD and LTD claim managers and clinicians on return-to-work opportunities
• Serve as a subject matter expert to claim staff on ADAAA accommodations
• Perform other related duties as required

Voc Rehab Consultant

QA Engineer

• Manage the daily operations of the Quality Assurance department
• Gather and analyze business-unit data and prepare reports summarizing activities and trends
• Assist with strategic and tactical operational plans to achieve company and departmental goals
• Independently review problems, develop solutions, and implement corrective actions
• Review processes and procedures to streamline activities and improve service turnaround time, productivity, and quality
• Coordinate business-unit workflow and ensure effective use of corporate resources
• Direct the quality assurance program for operations business units to ensure consistency and compliance
• Monitor program performance and compile, analyze, and publish quality-performance statistics
• Analyze trends and coordinate corrective actions to improve quality
• Promote quality achievement and performance improvements across the organization
• Establish communication channels for quality-related information
• Coordinate training efforts, identify staff training needs, and schedule training with the training department
• Project staffing requirements and guide staff in coaching and counseling employees
• Coordinate employee development and incentive initiatives
• Direct quality-specific training program design and implementation
• Monitor and control operating expenses and prepare the annual business-unit budget
• Analyze business technology requirements and recommend viable technology solutions
• Lead assigned projects and evaluate project cost, benefits, and feasibility
• Provide consultative services to internal customers developing quality assessment programs
• Conduct assessments to determine audit methodology, attribute design, reporting frequency, and key performance indicators
• Direct business analysts on population locations, sampling requirements, audit data capture, and reporting formats/cadence
• Implement testing protocols and provide detailed analysis of baseline audit findings
• Ensure actionable recommendations are provided in response to audit findings
• Assess existing quality programs and evaluate attributes and data-capture tools
• Revise recommendations in consultation with business-unit management, Internal Audit, Organizational Risk Management, and other relevant parties
• Perform other related duties as required

Quality Technical Analyst II

Client Implementation Manager

Voc Rehab Consultant

Quality Assurance Manager