Client Implementation Manager

Aflac

. Act as the primary point of contact for clients during implementation, maintaining regular communication and providing timely progress updates .

Posted 9/24/2026full-timeWindsor • Connecticut • United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client implementation and project management within the absence management industry, ensuring timely and effective onboarding while maintaining high client satisfaction. Proficient in communication, negotiation, and problem-solving to navigate complex project dynamics.

Highest-signal resume keywords

Client ImplementationProject ManagementAbsence Management Industry KnowledgeCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementNeeds AssessmentImplementation PlanningResource ManagementTimeline Management

Soft Skills

Client Relationship ManagementNegotiation SkillsAdaptabilityMultitaskingFeedback Gathering

Tools & Technologies

Project Management Tools

Industry Keywords

FMLAADAAASTDLTDDisability ProductsLife Products

About the role

Key responsibilities & impact

Act as the primary point of contact for clients during implementation, maintaining regular communication and providing timely progress updates
Collaborate with data integration, claims management, sales, product development, and IT teams to coordinate client onboarding and integration
Conduct needs assessments and develop customized implementation plans
Manage project timelines, resources, and deliverables for on-time and on-budget implementations
Use project management tools efficiently, updating them weekly and informing customers and internal teams of project status
Proactively identify and resolve implementation issues and challenges
Monitor client satisfaction and gather feedback to improve implementation processes and client experience
Serve as the subject matter expert on products and services, staying current on industry trends and best practices
Perform other related duties as required

Requirements

What you’ll need

Knowledge of the absence management industry and disability and life products, including FMLA, ADAAA, STD, and LTD
Strong understanding of client relationship management principles and best practices
Excellent communication, negotiation, and problem-solving skills
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
Ability to thrive in a fast-paced environment and adapt to changing priorities
Bachelor's Degree in Business Administration, Management, or a related field, or an equivalent combination of education and experience
4 or more years’ experience in client implementation, project management, or a similar role
Travel less than or equal to 50%

Benefits

Comp & perks

Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending account
Dependent care flexible spending account
Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies at no cost to employees
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays annually
Up to 20 days PTO for any reason
State-mandated sick leave, if eligible
Other leaves of absence, including sick and safe leave, adoption, and parental leave, if eligible
Remote work from home within the continental US
Potential future salary growth within the salary range