Quality Assurance Manager

Aflac

. Manage the daily operations of the Quality Assurance department .

Posted 9/15/2026full-timeShelton • Connecticut • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance management, including the implementation of quality programs, data analysis, and compliance with regulatory standards. Proficient in project management, budgeting, and employee development to drive performance improvements across the organization.

Highest-signal resume keywords

Quality Assurance ManagementData AnalysisProject ManagementSix Sigma CertificationBudgeting and Expense Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Total Quality ManagementSix SigmaISO StandardsBusiness AnalysisQuality Assessment ProgramsAudit MethodologyStatistical AnalysisProcess ImprovementTraining Program DesignRegulatory Compliance

Soft Skills

Interpersonal CommunicationPresentation SkillsProblem SolvingCoaching and CounselingProfessionalism

Tools & Technologies

Windows-Based SoftwareQuality Performance Statistics ToolsBusiness Technology Solutions

Certifications & Qualifications

Six Sigma Green BeltSix Sigma Black BeltQuality Manager Certification

Industry Keywords

Insurance Industry RegulationsEmployee RelationsOperational PlansQuality AchievementCorporate Standards

About the role

Key responsibilities & impact

Manage the daily operations of the Quality Assurance department
Gather and analyze business-unit data and prepare reports summarizing activities and trends
Assist with strategic and tactical operational plans to achieve company and departmental goals
Independently review problems, develop solutions, and implement corrective actions
Review processes and procedures to streamline activities and improve service turnaround time, productivity, and quality
Coordinate business-unit workflow and ensure effective use of corporate resources
Direct the quality assurance program for operations business units to ensure consistency and compliance
Monitor program performance and compile, analyze, and publish quality-performance statistics
Analyze trends and coordinate corrective actions to improve quality
Promote quality achievement and performance improvements across the organization
Establish communication channels for quality-related information
Coordinate training efforts, identify staff training needs, and schedule training with the training department
Project staffing requirements and guide staff in coaching and counseling employees
Coordinate employee development and incentive initiatives
Direct quality-specific training program design and implementation
Monitor and control operating expenses and prepare the annual business-unit budget
Analyze business technology requirements and recommend viable technology solutions
Lead assigned projects and evaluate project cost, benefits, and feasibility
Provide consultative services to internal customers developing quality assessment programs
Conduct assessments to determine audit methodology, attribute design, reporting frequency, and key performance indicators
Direct business analysts on population locations, sampling requirements, audit data capture, and reporting formats/cadence
Implement testing protocols and provide detailed analysis of baseline audit findings
Ensure actionable recommendations are provided in response to audit findings
Assess existing quality programs and evaluate attributes and data-capture tools
Revise recommendations in consultation with business-unit management, Internal Audit, Organizational Risk Management, and other relevant parties
Perform other related duties as required

Requirements

What you’ll need

Bachelor's Degree in Business Administration or related field, or an equivalent combination of education and experience
Six to eight years of professional job-related work experience
Broad knowledge of quality concepts, including Total Quality Management, Six Sigma, and ISO
Broad knowledge of managerial operating principles and methodologies applicable to division and client relationship management
Knowledge of federal, state, and local regulatory and industry publication requirements related to the insurance industry
Knowledge of budgeting and expense control
Knowledge of employee relations
Strong personal computer skills with proficiency in Windows-based software
Ability to communicate ideas in technical and user-friendly language
Strong quantitative and analytical skills and knowledge of complex business analysis
Strong project planning and management skills
Excellent presentation, oral, written, and interpersonal communication skills
Ability to interact effectively with senior management and internal and external business contacts
Ability to maintain professionalism in accordance with corporate standards
Six Sigma Green and/or Black Belt Certification, American Society for Quality – Quality Manager Certification, etc. preferred
Travel equal to or less than 10%

Benefits

Comp & perks

Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending account
Dependent care flexible spending account
Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies at no cost to employees
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays annually
Up to 20 days PTO to be used for any reason
State-mandated sick leave, if eligible
Other leaves of absence, including sick and safe leave, adoption, and parental leave, if eligible