Senior LTD Case Manager

Aflac

. Make timely, accurate, and customer-focused Long-Term Disability claim decisions for moderately complex to highly complex claims .

Posted 10/22/2026full-timeNebraska • United StatesSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Long-Term Disability claims management, including a strong understanding of medical terminology and regulatory compliance. Proven ability to make independent decisions, provide exceptional customer service, and mentor team members while maintaining high operational standards.

Highest-signal resume keywords

Long-Term Disability Claims ManagementMedical TerminologyCustomer Service SkillsIndependent Decision-MakingRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationClaims Management PlansNegotiation SkillsMultitaskingAttention to DetailDisability ManagementFederal RegulationsState RegulationsMicrosoft OfficeWriting Skills

Soft Skills

Empathetic Customer ServiceClear CommunicationCoaching and MentoringCollaborationResults-Driven

Industry Keywords

Disability ClaimsLTD IndustryConfidential InformationOperational MetricsClaimant TrustEmployer TrustHealthcare-Related FieldBusiness DegreeClaim TeamProject Participation

About the role

Key responsibilities & impact

Make timely, accurate, and customer-focused Long-Term Disability claim decisions for moderately complex to highly complex claims
Handle the most complex claims from clinical and financial perspectives
Obtain relevant clinical, vocational, employer, financial, and other information
Compare information against contract terms, limitations, conditions, and applicable procedures to render claim decisions
Accurately and comprehensively document claims systems
Prepare, update, and use claim management plans
Maintain regulatory compliance and operational standards
Meet or exceed claim team operational metrics
Provide empathetic customer service and build claimant and employer trust
Work with internal partners to support flexibility, collaboration, professionalism, morale, and excellence
Mentor and coach new team members
Participate in projects supporting team business initiatives
Perform other related duties as required

Requirements

What you’ll need

Must reside in Nebraska
Strong understanding of disability claims management concepts
Solid understanding of medical terminology, pathology, and anatomy
Ability to clearly and concisely articulate and explain complex situations verbally
Superior writing skills
Confident independent decision-making
Ability to consistently meet deadlines
Proven ability to work with confidential information
Moderate skills with Microsoft Office and other software applications
High level of customer service and phone skills
Strong ability to multitask and prioritize
High attention to detail
Results-driven
Ability to follow departmental and company procedures and practices
Ability to work independently
Strong negotiation skills
High school diploma or equivalent
5 or more years of LTD industry claims experience
Demonstrated proficiency in STD, LTD, or Account Management product-specific areas and applicable federal and state regulations
Or an equivalent combination of education and experience
Bachelor's degree in Business or a healthcare-related field preferred
4 or more years of experience in the disability management industry managing claims preferred

Benefits

Comp & perks

Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending account
Dependent care flexible spending account
Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies at no cost to employees
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays annually
Up to 20 days PTO to be used for any reason
State-mandated sick leave, if eligible
Other leaves of absence, including adoption and parental leave, if eligible
Remote work from home within the continental US
Opportunities for future and continued salary growth