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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end user research, utilizing both qualitative and quantitative methods to derive actionable insights that drive product and business outcomes. Proficient in stakeholder management and storytelling, with a strong ability to mentor and elevate team standards.
Highest-signal resume keywords
5+ Years Of UX/User Research ExperienceGenerative And Evaluative Research MethodsSaaS And E-Commerce ExperienceStrong Storytelling And Stakeholder-Management SkillsMandarin Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Qualitative ResearchQuantitative ResearchResearch SynthesisResearch Impact TrackingCustom Primary ResearchResearch PlanningActionable InsightsMentoring ResearchersUser Research Portfolio
Soft Skills
Stakeholder ManagementCommunication SkillsAutonomous Work
Certifications & Qualifications
Bachelor's Or Master's In Human-Computer InteractionPsychologyCognitive ScienceDesign
Industry Keywords
SaaSE-CommerceUser ResearchProduct ResearchResearch Methods
About the role
Key responsibilities & impact- Own end-to-end research for one or more post-purchase product areas
- Partner with Product, Design, Product Marketing, and Engineering
- Identify high-priority research topics and execute studies with minimal oversight
- Design and conduct custom primary research using qualitative and quantitative methods
- Manage and prioritize research plans in ambiguous, fast-changing environments
- Align stakeholders and efficiently execute on critical insights
- Communicate findings and recommendations to product teams and leadership
- Define and track research impact on product and business outcomes
- Report to the Manager of User Research
Requirements
What you’ll need- 5+ years of applied UX/user research experience
- Depth in both generative and evaluative research methods
- SaaS and/or e-commerce experience is a plus
- Track record of owning research for a product area with minimal oversight
- Strong command of multiple qualitative and quantitative methods
- Ability to synthesize research into actionable insights and recommendations, evidenced by a portfolio or work samples
- Strong storytelling and stakeholder-management skills
- Experience mentoring researchers and raising team standards
- Bachelor's or Master's in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field, or equivalent practical experience
- Comfortable working autonomously in a remote-first, distributed team
- Mandarin proficiency is strongly preferred
Benefits
Comp & perks- Great Place to Work Certified inclusive, values-driven culture
- Flexible work setup with remote-first/hybrid-flexible options
- Flexible hours depending on time zone
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for hub-location employees
- Competitive compensation