AfterShip

User Researcher

• Own end-to-end research for one or more post-purchase product areas
• Partner with Product, Design, Product Marketing, and Engineering
• Identify high-priority research topics and execute studies with minimal oversight
• Design and conduct custom primary research using qualitative and quantitative methods
• Manage and prioritize research plans in ambiguous, fast-changing environments
• Align stakeholders and efficiently execute on critical insights
• Communicate findings and recommendations to product teams and leadership
• Define and track research impact on product and business outcomes
• Report to the Manager of User Research

Senior User Researcher

• Set and own the research agenda across multiple AfterShip product areas and systems
• Identify, prioritize, lead, and execute research informing company-wide product strategy
• Define, design, execute, and socialize qualitative and quantitative research studies
• Build understanding of merchants, shoppers, and their post-purchase experiences worldwide
• Partner with Product, Design, Data Science, Engineering, and Product Marketing teams
• Translate research findings into product and business perspectives
• Align Directors, VPs, and other cross-functional leadership on strategic questions
• Mentor researchers and establish repeatable research practices
• Identify best practices in existing and emerging research methodologies
• Proactively identify new user and business opportunities
• Report to the Manager of User Research

Senior User Researcher

Staff User Researcher