FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written communication skills and a customer-first mindset, effectively handling customer queries and providing timely resolutions. Proficient in following SOPs and collaborating with teams to enhance customer experience.
Highest-signal resume keywords
Customer Support ExperienceWritten Communication SkillsProblem-Solving ApproachExperience With Global CustomersFamiliarity With Support Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingRecord KeepingSOP AdherenceEmail CommunicationLive Chat Support
Soft Skills
EmpathyAttention To DetailCollaboration
Tools & Technologies
FreshdeskKaptureIntercom
Industry Keywords
Customer ExperienceGraveyard ShiftUS MarketEU Market
About the role
Key responsibilities & impact- Handle customer queries via live chat and email
- Provide prompt, accurate, clear, empathetic, and professional responses
- Ensure a high standard of customer experience across interactions
- Follow defined SOPs, macros, tone guidelines, and workflows
- Troubleshoot customer issues and provide timely resolutions
- Escalate complex or unresolved issues to relevant teams
- Maintain detailed and accurate records of customer interactions
- Stay updated on product changes
- Collaborate with the team for smooth shift operations
- Proactively flag recurring issues to improve customer experience
Requirements
What you’ll need- 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred)
- Strong written communication skills with attention to tone and clarity
- Customer-first mindset with a problem-solving approach
- Experience working with global customers (US, EU, or similar markets) is a plus
- Willingness to work in a graveyard shift starting at 2:30 AM IST
- Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus
- Interest in photography as a hobby is a bonus
Benefits
Comp & perks- Rotating weekends off