Aftershoot

Client Services Representative

• Handle customer queries via live chat and email
• Provide prompt, accurate, clear, empathetic, and professional responses
• Ensure a high standard of customer experience across interactions
• Follow defined SOPs, macros, tone guidelines, and workflows
• Troubleshoot customer issues and provide timely resolutions
• Escalate complex or unresolved issues to relevant teams
• Maintain detailed and accurate records of customer interactions
• Stay updated on product changes
• Collaborate with the team for smooth shift operations
• Proactively flag recurring issues to improve customer experience

Global Client Support Associate