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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, effective negotiation abilities, and a proactive approach to managing student support and administrative tasks. Proficient in monitoring financial agreements and enhancing student satisfaction through collaboration and organizational skills.
Highest-signal resume keywords
Verbal Communication SkillsWritten Communication SkillsNegotiation SkillsOrganizational SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial NegotiationCollections ExperienceMonitoring Overdue AccountsBasic Excel SkillsAdministrative Support
Soft Skills
Proactive AttitudeAgilitySolutions-Oriented Mindset
Tools & Technologies
RMSalesforce
Industry Keywords
Student SupportStudent JourneyPayment AgreementsStudent Satisfaction Metrics
About the role
Key responsibilities & impact- Provide student support via email, WhatsApp, and phone, offering clear, prompt, and efficient assistance
- Assist in resolving questions and administrative requests related to the student journey
- Monitor and follow up on overdue accounts, contacting students and conducting financial negotiations
- Follow up on payment agreements and keep information and records up to date
- Monitor student satisfaction metrics and support the identification of improvement opportunities
- Resolve issues and route requests, ensuring students receive appropriate follow-up
- Support other administrative routines at the unit
- Work collaboratively with internal teams, contributing to a positive student experience throughout the student journey
Requirements
What you’ll need- Strong verbal and written communication skills
- Negotiation skills
- Strong organizational skills and the ability to manage multiple requests and priorities
- Proactive, agile, and solutions-oriented profile
- Availability to work on-site in Belo Horizonte, MG
- Customer service experience (preferred)
- Experience with collections, financial negotiation, or monitoring overdue accounts (preferred)
- Knowledge of RM and Salesforce (preferred)
- Basic to intermediate Excel skills (preferred)
Benefits
Comp & perks- Meal/food allowance
- Flexible working hours and work arrangements (for remote positions)
- Transportation allowance (for hybrid or on-site positions)
- Profit-sharing bonus
- Flexible benefits: a Flash Card allowance to use as you prefer
- Gympass / Wellhub
- Psicologia Viva: an online platform for consultations with psychologists and nutritionists
- Health and dental insurance
- Life insurance
- Extended parental leave (up to 6 months for mothers and 20 days for fathers)
- Rede D'Or: support and important health information for mothers and babies through a network of accredited nurses
- Birthday Day Off (one paid day off to take on your birthday or at any time during your birthday month)
- Platform offering a variety of courses to enhance your knowledge (UCA)
- Language academy (AIA)
- Leadership development program
- Discounts on undergraduate and graduate programs at Afya educational units
- Premium subscriptions to Afya iClinic and Afya Whitebook (an additional benefit for Medical Faculty members)