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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting sales teams and optimizing student enrollment processes through effective communication and collaboration. Proficient in analyzing operational demands and implementing solutions to enhance workflow efficiency.
Highest-signal resume keywords
Bachelor's Degree In Business AdministrationExperience With Sales CRM SystemsIntermediate Proficiency In Microsoft ExcelStrong Analytical SkillsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Organizational SkillsPrioritization SkillsAgilityProactivityCreativity
Tools & Technologies
CRM SystemsRM TOTVSSalesforce
Industry Keywords
Student Enrollment ProcessCommercial OperationsWorkflow ImprovementOperational DemandsCollaboration
About the role
Key responsibilities & impact- Support the Inside Sales and Regional Unit teams in identifying and resolving challenges related to the student enrollment process
- Monitor and resolve tickets and issues related to the enrollment stages
- Monitor commercial demands, ensuring prompt follow-up and resolution of outstanding items
- Partner with sales teams and other departments to ensure requests are completed
- Liaise with Support Departments, facilitating communication and integration across teams
- Identify opportunities to improve workflows and processes related to student enrollment
- Contribute to smooth and efficient commercial operations by supporting the resolution of day-to-day issues
- Monitor the needs of Regional Units, providing support for operational demands and challenges
- Participate in regional meetings, discussions, and alignment sessions, sharing information relevant to operations
- Collaborate with different teams to develop solutions, promoting a faster and more efficient experience for the departments involved
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Business Administration, Quality Management, Production Engineering, or related fields
- Experience with sales and/or sales CRM systems
- Intermediate proficiency in Microsoft Office, especially Excel
- Knowledge of CRM systems, RM TOTVS, and Salesforce is a plus
- Strong analytical, organizational, and prioritization skills
- Agility, proactivity, and creativity in identifying solutions and opportunities for improvement
- Strong communication and interpersonal skills, concentration, and discipline to work collaboratively and in an organized manner
Benefits
Comp & perks- Meal/food allowance
- Flexible working hours and work locations for remote positions
- Profit-sharing bonus
- Flexible benefits: a flexible allowance via Flash Card to use as preferred
- TotalPass / Wellhub
- Psicologia Viva, an online platform offering consultations with psychologists and nutritionists
- Health and dental insurance
- Life insurance
- Extended parental leave: up to 6 months for mothers and 20 days for fathers
- Birthday Day Off
- Access to a platform offering a variety of courses to enhance your knowledge (UCA)
- Language Academy (AIA)
- Leadership development program
- Discounts on undergraduate and graduate programs at Afya’s educational institutions