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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consultative Inside Sales, effectively engaging with prospective customers to tailor services and drive conversions. Proficient in CRM systems and Microsoft Office, ensuring compliance with legal requirements and safeguarding confidential information.
Highest-signal resume keywords
Consultative Inside Sales ExperienceCRM System KnowledgeSales Techniques ProficiencyMicrosoft Office ProficiencyEducation Products Sales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consultative SalesSales TechniquesCRM SystemsMicrosoft OfficeLead ResponseCustomer EngagementData Protection ComplianceSalesforce Tasks ManagementNegotiation SkillsContinuous Improvement Contribution
Soft Skills
Communication SkillsCustomer Satisfaction FocusPersonalized EngagementProblem-Solving SkillsConfidentiality Awareness
Tools & Technologies
SalesforceWhatsApp BusinessAfya System
Industry Keywords
General Data Protection Law (LGPD)Education ServicesLead GenerationSales ConversionCustomer Expectations Management
About the role
Key responsibilities & impact- Respond to generated leads, preferably by phone and through other communication channels, addressing students’ inquiries and completing sales
- Comply with legal requirements and internal policies by participating in training sessions and reporting potential challenges
- Safeguard confidential information in accordance with the Afya Code of Ethics and Brazil’s General Data Protection Law (LGPD)
- Engage and negotiate with prospective customers in a personalized manner, understanding their profiles, pain points, and needs
- Tailor Medcel services and products to customer needs, aiming to drive conversions, ensure satisfaction, and achieve departmental targets
- Update the Afya system with information about customer expectations and experiences, contributing to continuous improvement
- Ensure a fast and accurate response to interested customers
- Record emails, calls, and other activities in the CRM system
- Follow up on opportunities and contacts using Salesforce tasks and WhatsApp Business tools
Requirements
What you’ll need- Completed bachelor’s degree or equivalent higher education
- Proficiency in Microsoft Office
- Knowledge of CRM systems
- Knowledge of sales techniques
- Previous experience in consultative Inside Sales
- Experience selling education products or services is preferred
- Availability to work from 8:00 a.m. to 6:00 p.m., Monday through Thursday, and from 8:00 a.m. to 5:00 p.m. on Fridays
- Availability for Saturday shifts from 9:00 a.m. to 1:00 p.m.
Benefits
Comp & perks- Meal or food allowance
- Flexible working hours and work arrangements (for remote positions)
- Tech Coins for eligible positions (credits provided via a Flash Card to use as you choose)
- Gympass / Wellhub
- Psicologia Viva (online platform for consultations with psychologists and nutritionists)
- Health and dental insurance
- Life insurance
- Extended parental leave (up to 6 months for mothers and 20 days for fathers)
- Rede D’Or: support and important health information for mothers and babies through a network of accredited nurses
- Partnership with the SESC unit in your region
- Birthday Day Off
- Platform offering a variety of courses to enhance your knowledge (UCA)
- Language Academy (AIA)
- Leadership development program
- Afya Women’s Mentorship Program (MMA)
- Discounts on undergraduate and graduate courses at Afya educational institutions