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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Instructional Design and educational project management, with a strong focus on improving student experiences and learning outcomes through effective organization and communication. Proficient in tracking metrics such as NPS and CSAT to enhance educational operations.
Highest-signal resume keywords
Instructional DesignEducational Project ManagementExcel ProficiencyAgile MethodologiesMetrics Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Instructional DesignEducational Content DevelopmentProject ManagementMetrics MonitoringExcel Proficiency
Soft Skills
Strong Organizational SkillsExcellent Communication SkillsRelationship BuildingProactivityProblem Solving
Tools & Technologies
JiraConfluenceMiroDigital Tools
Certifications & Qualifications
Postgraduate Degree in EducationPostgraduate Degree in Instructional DesignPostgraduate Degree in Educational ManagementPostgraduate Degree in Project Management
Industry Keywords
Higher EducationMedical EducationEducational OperationsExam Preparation ProgramsNPSCSAT
About the role
Key responsibilities & impact- Support the organization and monitoring of the Mentoring operation
- Track schedules, calendars, deliverables, outstanding items, and deadlines
- Serve as a liaison with coordinators, mentors, professors, and partner teams
- Support the organization and structuring of educational content and learning journeys
- Participate in alignment meetings and follow up on agreed actions and their outcomes
- Identify risks, bottlenecks, and opportunities to improve processes
- Contribute instructional design best practices to the organization of learning experiences
- Support initiatives focused on improving the student experience and learning outcomes
- Support the monitoring of educational and experience metrics, such as NPS, CSAT, and evaluations of professors, classes, and questions
- Provide leadership with visibility into the progress of key demands and support the ongoing development of the operation
Requirements
What you’ll need- Previous experience in education, educational content, academic operations, educational projects, or related fields
- Knowledge of Instructional Design
- Strong organizational and multitasking skills
- Knowledge of Excel
- Comfortable working with digital tools and environments
- Excellent verbal and written communication skills
- Ability to build relationships and communicate effectively with different audiences
- Autonomy, proactivity, and a strong sense of responsibility
- Ability to identify problems, propose solutions, and follow demands through from start to finish
- Preferred: experience with exam preparation programs, higher education, medical education, or other education businesses
- Preferred: experience with Agile methodologies
- Preferred: knowledge of Jira, Confluence, and Miro
- Preferred: experience monitoring and analyzing metrics such as NPS and CSAT
- Preferred: experience reading and interpreting public calls for applications and official notices
- Preferred: postgraduate degree in Education, Instructional Design, Educational Management, Project Management, or related fields
- Opportunities are open to people with disabilities (PwD) and individuals rehabilitated through Brazil’s National Social Security Institute (INSS)
Benefits
Comp & perks- Meal or food allowance
- Flexible working hours and work arrangements (for remote positions)
- Transportation allowance (for hybrid or on-site positions)
- Profit-sharing bonus (PLR)
- Flexible benefits: use the Flash Card benefit according to your preferences
- Gympass / Wellhub
- Psicologia Viva: online platform for consultations with psychologists and nutritionists
- Health and dental insurance
- Life insurance
- Extended parental leave (up to 6 months for mothers and 20 days for fathers)
- Rede D'Or: support and important health information for mothers and babies, provided through a network of accredited nurses
- Partnership with SESC in your region, offering a varied program in education, health, culture, leisure, and social assistance
- Birthday Day Off: one day off to take on your birthday or at any time during your birthday month
- Platform offering a variety of courses to enhance your knowledge (UCA)
- Language academy (AIA)
- Leadership development program
- Afya Women’s Mentoring (MMA)
- Discounts on undergraduate and postgraduate programs at Afya educational units
- Premium subscriptions to Afya iClinic and Afya Whitebook (an additional benefit for physician professors)