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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and enhancing Martech and CRM solutions, with a strong focus on user acceptance testing, requirements gathering, and integration management. Proficient in leveraging digital channels and conversational AI to drive continuous improvement and support business needs.
Highest-signal resume keywords
Martech ImplementationCRM SolutionsUser Acceptance TestingAPI Integration ManagementAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements GatheringFunctional TestingDigital Channel SolutionsAutomationConversational AIChatbotsProject ManagementDigital ProductsIntegration SupportContinuous Improvement
Soft Skills
Problem-SolvingVendor ManagementCommunicationCollaboration
Certifications & Qualifications
Bachelor’s Degree in Information TechnologyPostgraduate Degree in Technology
Industry Keywords
Digital TransformationDigital JourneysTechnology PlatformsCustomer Service PlatformsGenerative AI
About the role
Key responsibilities & impact- Lead the implementation, enhancement, and support of Martech, CRM, and digital channel solutions
- Assess solution requirements, integrations, scenarios, risks, and impacts
- Conduct testing, user acceptance testing, and validation before production release
- Act as the liaison between business teams, technology, vendors, and partners
- Monitor integrations, APIs, and workflows across systems
- Translate business needs into functional requirements and acceptance criteria
- Contribute to the evolution of conversational channels, chatbots, and Artificial Intelligence agents
- Support solution governance, documentation, standardization, and continuous improvement
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Information Systems, Computer Science, Engineering, Business Administration, Marketing, or a related field
- Experience in Martech, CRM, digital products, technology platforms, automation, digital channels, or related areas
- Experience implementing, enhancing, and supporting solutions, projects, and integrations
- Knowledge of Martech, CRM, digital journeys, APIs, and integrations
- Knowledge of requirements gathering, acceptance criteria, user acceptance testing, and functional testing
- Knowledge of project management and Agile methodologies
- Problem-solving and technology vendor management skills
- Postgraduate degree in Technology, Martech, Digital Products, or Digital Transformation is a plus
- Experience with conversational channels, chatbots, or customer service platforms is a plus
- Knowledge of AI agents and Generative AI is a plus
- Experience automating journeys and processes is a plus
Benefits
Comp & perks- Meal and food allowance
- Transportation allowance for hybrid or on-site positions
- Profit-sharing bonus
- Tech Coins for eligible positions
- TotalPass / Wellhub
- Conexa Saúde, offering online consultations with psychiatrists, psychologists, and nutritionists
- Health and dental insurance
- Life insurance
- Extended parental leave: up to 6 months for mothers and 20 days for fathers
- Amor de Mãe: support and information for expectant couples, maternal health, and infant care
- Partnership with the regional SESC
- Birthday Day Off
- UCA platform with a wide range of courses
- Afya Language Academy (AIA)
- Leadership development program
- Mentoring program for Afya women
- Discounts on undergraduate and postgraduate courses at Afya locations