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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce CRM management, including Sales Cloud and Service Cloud, with a focus on process automation, system integration, and stakeholder collaboration. Proficient in gathering requirements and implementing solutions that align with business needs and best practices.
Highest-signal resume keywords
Salesforce CRM ManagementSales Cloud and Service CloudProcess AutomationSystem IntegrationAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Flow BuilderValidation RulesRequirements GatheringTechnical Solution ImplementationSalesforce Object ConfigurationMetrics and KPI MonitoringBacklog ManagementRequest PrioritizationBusiness Solution DesignTechnical Delivery
Soft Skills
Stakeholder CommunicationLiaison SkillsCollaboration
Tools & Technologies
SalesforceSalesforce Ecosystem
Industry Keywords
CRM Best PracticesProcess EvolutionSystem EnhancementsGovernanceTechnical Delivery
Tech Stack
Tools & technologiesCloudGo
About the role
Key responsibilities & impact- Support and manage the Salesforce CRM, handling fixes, enhancements, access management, and integrations with other systems
- Gather, analyze, and document requirements with business teams, translating functional needs into technical solutions
- Lead solution implementation projects from planning through technical delivery, working with internal development teams or partner vendors
- Develop and implement solutions focused on process automation and the continuous evolution of the platform
- Design business solutions and architectures integrated with the Salesforce ecosystem
- Act as the liaison between user departments, technical teams, and external partners
- Map and monitor metrics and KPIs
- Conduct alignment, refinement, and solution demonstration meetings with stakeholders
- Ensure CRM best practices, scalability, governance, and strategic alignment
- Track projects and requests from briefing through post-go-live support
- Contribute to system integrations and the evolution of processes supported by Salesforce
- Stay up to date with Salesforce features, trends, and best practices
Requirements
What you’ll need- Completed or ongoing higher education in a technology-related field
- Proven experience with Salesforce, particularly Sales Cloud and/or Service Cloud
- Experience gathering and analyzing requirements with business teams
- Experience working at the intersection of business and technology
- Proficiency in Flow Builder, Validation Rules (VRs), and process automation in Salesforce
- Experience integrating systems and business processes related to CRM
- Experience with agile methodologies, backlog management, and request prioritization
- Skilled in creating and maintaining Salesforce objects, layouts, native reports, and configurations
Benefits
Comp & perks- Meal/food allowance
- Flexible working hours and arrangements for remote positions
- Profit-sharing bonus (PLR)
- Flexible benefits through the Flash Card
- Gympass / Wellhub
- Psicologia Viva consultations with psychologists and nutritionists
- Health and dental insurance
- Life insurance
- Extended parental leave: up to 6 months for mothers and 20 days for fathers
- Birthday day off
- UCA platform with a variety of courses
- Language Academy (AIA)
- Leadership development program
- Afya Women’s Mentorship (MMA)
- Discounts on undergraduate and graduate courses at Afya locations