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Afya

UX Research Manager

Afya

. Lead and develop the UX Research team, fostering autonomy, growth, and high-quality deliverables .

Posted 9/25/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead and develop the UX Research team, fostering autonomy, growth, and high-quality deliverables
  • Build and evolve the Research strategy, connecting user needs with Product, Design, and business challenges
  • Work with a cross-product and cross-company perspective, identifying opportunities, patterns, and learnings across different areas of the ecosystem
  • Partner with Design, Product, and other functional leaders to define research priorities and strategies
  • Structure and improve processes, methodologies, and practices to increase the scale and maturity of Research
  • Facilitate teams’ access to user insights, supporting evidence-based decision-making
  • Coordinate initiatives with partner teams that conduct user and market research and analysis
  • Identify product, experience, business, and operational improvement opportunities through research
  • Manage research operations resources and vendors, including budgets and external partners
  • Support the development and evolution of the Research operation, seeking efficient and scalable ways to access users and generate knowledge
  • Influence stakeholders and leaders by translating research findings into clear, actionable recommendations

Requirements

What you’ll need
  • Solid experience in UX Research, preferably with digital products or platforms
  • Previous experience in a formal leadership role, including people management and development
  • Experience working in environments with multiple products, user journeys, or business units
  • Experience working closely with Product, Design, and Technology teams
  • Ability to connect research, user behavior, and business context
  • Experience building or improving Research processes and practices
  • Ability to operate in complex, dynamic, and highly ambiguous environments
  • Systems thinking and the ability to connect different needs, products, and stakeholders
  • Strong communication, influencing, and cross-functional collaboration skills across different organizational levels
  • Pragmatic approach, with the ability to turn learnings and complex problems into clear, actionable direction
  • Autonomy to propose approaches and build solutions and processes suited to the business context
  • Preferred: experience at technology companies or digital ecosystems with multiple products
  • Preferred: experience in UX/Research organizations working across different squads or business units
  • Preferred: experience managing research operations, vendors, or budgets
  • Preferred: experience in healthcare, education, or highly complex digital products
  • Preferred: experience building Research initiatives in partnership with Product Marketing, CX, Market Intelligence, or related teams

Benefits

Comp & perks
  • Meal and food allowance
  • Flexible working hours and work arrangements (for remote positions)
  • Transportation allowance (for hybrid or on-site positions)
  • Profit-sharing bonus
  • Flexible benefits: customizable allowance through the Flash Card
  • Gympass / Wellhub
  • Psicologia Viva (online platform for appointments with psychologists and nutritionists)
  • Health and dental insurance
  • Life insurance
  • Extended parental leave (up to 6 months for mothers and 20 days for fathers)
  • Rede D'Or: support and important health information for mothers and babies through a network of accredited nurses
  • Partnership with SESC in your region, offering a range of education, health, culture, leisure, and assistance programs
  • Birthday Day Off (one day off to take on your birthday or at any time during your birthday month)
  • Platform with a variety of courses to enhance your knowledge (UCA)
  • Language academy (AIA)
  • Leadership development program
  • Mentoring program for Afya women (MMA)
  • Discounts on undergraduate and graduate courses at Afya educational units
  • Premium subscriptions to Afya iClinic and Afya Whitebook (an additional benefit for Medical Professors)