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About the role
Key responsibilities & impact- Lead and develop the UX Research team, fostering autonomy, growth, and high-quality deliverables
- Build and evolve the Research strategy, connecting user needs with Product, Design, and business challenges
- Work with a cross-product and cross-company perspective, identifying opportunities, patterns, and learnings across different areas of the ecosystem
- Partner with Design, Product, and other functional leaders to define research priorities and strategies
- Structure and improve processes, methodologies, and practices to increase the scale and maturity of Research
- Facilitate teams’ access to user insights, supporting evidence-based decision-making
- Coordinate initiatives with partner teams that conduct user and market research and analysis
- Identify product, experience, business, and operational improvement opportunities through research
- Manage research operations resources and vendors, including budgets and external partners
- Support the development and evolution of the Research operation, seeking efficient and scalable ways to access users and generate knowledge
- Influence stakeholders and leaders by translating research findings into clear, actionable recommendations
Requirements
What you’ll need- Solid experience in UX Research, preferably with digital products or platforms
- Previous experience in a formal leadership role, including people management and development
- Experience working in environments with multiple products, user journeys, or business units
- Experience working closely with Product, Design, and Technology teams
- Ability to connect research, user behavior, and business context
- Experience building or improving Research processes and practices
- Ability to operate in complex, dynamic, and highly ambiguous environments
- Systems thinking and the ability to connect different needs, products, and stakeholders
- Strong communication, influencing, and cross-functional collaboration skills across different organizational levels
- Pragmatic approach, with the ability to turn learnings and complex problems into clear, actionable direction
- Autonomy to propose approaches and build solutions and processes suited to the business context
- Preferred: experience at technology companies or digital ecosystems with multiple products
- Preferred: experience in UX/Research organizations working across different squads or business units
- Preferred: experience managing research operations, vendors, or budgets
- Preferred: experience in healthcare, education, or highly complex digital products
- Preferred: experience building Research initiatives in partnership with Product Marketing, CX, Market Intelligence, or related teams
Benefits
Comp & perks- Meal and food allowance
- Flexible working hours and work arrangements (for remote positions)
- Transportation allowance (for hybrid or on-site positions)
- Profit-sharing bonus
- Flexible benefits: customizable allowance through the Flash Card
- Gympass / Wellhub
- Psicologia Viva (online platform for appointments with psychologists and nutritionists)
- Health and dental insurance
- Life insurance
- Extended parental leave (up to 6 months for mothers and 20 days for fathers)
- Rede D'Or: support and important health information for mothers and babies through a network of accredited nurses
- Partnership with SESC in your region, offering a range of education, health, culture, leisure, and assistance programs
- Birthday Day Off (one day off to take on your birthday or at any time during your birthday month)
- Platform with a variety of courses to enhance your knowledge (UCA)
- Language academy (AIA)
- Leadership development program
- Mentoring program for Afya women (MMA)
- Discounts on undergraduate and graduate courses at Afya educational units
- Premium subscriptions to Afya iClinic and Afya Whitebook (an additional benefit for Medical Professors)
