Junior Engagement Analyst

Agenda Edu

. Serve as the primary strategic point of contact for schools in the assigned portfolio, focusing on relationships, engagement, and value creation .

Posted 9/29/2026full-timeFortaleza • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and B2B Account Management, focusing on retention, engagement, and revenue growth through data-driven decision-making and effective communication. Proficient in analyzing metrics such as NPS and CSAT to enhance customer relationships and platform adoption.

Highest-signal resume keywords

Customer Success ManagementB2B Account ManagementData AnalysisCRM Tools ExperienceRetention Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionChurn MitigationPerformance Review FacilitationEngagement AnalysisAccount Renewal Management

Soft Skills

Empathetic CommunicationOrganizational SkillsConsultative ApproachProactive MindsetInvestigative Mindset

Industry Keywords

SaaSEducation SectorNPSCSATHealth Score

About the role

Key responsibilities & impact

Serve as the primary strategic point of contact for schools in the assigned portfolio, focusing on relationships, engagement, and value creation
Ensure revenue retention and proactively identify and mitigate churn risks
Monitor portfolio health through indicators such as NPS, CSAT, Health Score, and engagement
Hold regular account meetings, leading performance reviews, strategic alignment discussions, and action plans
Ensure effective platform adoption by providing guidance on best practices and supporting customers in realizing value
Manage customer relationships and customer success through a consultative approach
Develop recovery and retention plans for accounts at risk of churn
Monitor and act on NPS feedback
Support contract renewal processes
Identify upselling and cross-selling opportunities
Analyze usage and behavioral data to generate insights into engagement, retention, and growth
Keep the CRM up to date with consistent records of the customer journey and portfolio development
Collaborate with internal teams, sharing strategic customer feedback to support the company's continuous improvement

Requirements

What you’ll need

Experience or knowledge in Customer Success, retention, and B2B account management
Strong analytical skills for interpreting metrics and making data-driven decisions
Clear, empathetic communication and a consultative approach
Strong organizational skills and the ability to manage an account portfolio strategically
Proactive, investigative, and value-oriented mindset
Account-owner mindset, focused on retention, engagement, and revenue growth
Experience with CRM tools is a plus
Experience in SaaS companies or the education sector is a plus
Familiarity with metrics such as NPS, CSAT, Health Score, churn, and retention is a plus
Experience with account renewals and expansion is a plus

Benefits

Comp & perks

Meal allowance on a Flash card (flexible benefits card)
Home office allowance
Health insurance plan (co-pay)
Dental insurance plan (100% paid by the company)
Birthday week day off
Discounts on undergraduate and graduate courses at Unifor
Discounts on airfare and accommodations
TotalPass