Agenda Edu

Analyst

• Serve as the primary strategic point of contact for schools in the assigned portfolio, focusing on relationships, engagement, and value creation
• Ensure revenue retention and proactively identify and mitigate churn risks
• Monitor portfolio health through indicators such as NPS, CSAT, Health Score, and engagement
• Hold regular account meetings, leading performance reviews, strategic alignment discussions, and action plans
• Ensure effective platform adoption by providing guidance on best practices and supporting customers in realizing value
• Manage customer relationships and customer success through a consultative approach
• Develop recovery and retention plans for accounts at risk of churn
• Monitor and act on NPS feedback
• Support contract renewal processes
• Identify upselling and cross-selling opportunities
• Analyze usage and behavioral data to generate insights into engagement, retention, and growth
• Keep the CRM up to date with consistent records of the customer journey and portfolio development
• Collaborate with internal teams, sharing strategic customer feedback to support the company's continuous improvement

Junior Engagement Analyst