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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ITIL processes, particularly in IT Asset and Configuration Management, while driving continuous improvement and automation initiatives. Strong ability to collaborate with IT Security and manage service configuration tools to ensure compliance and operational excellence.
Highest-signal resume keywords
ITIL Process GovernanceIT Asset ManagementService Configuration ManagementIncident ManagementChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ITIL FrameworkService Level ManagementData AnalysisContinuous ImprovementAutomation InitiativesProblem ManagementKnowledge ManagementProject Management
Soft Skills
Excellent Communication SkillsStakeholder Relationship DevelopmentPrioritizationAttention to DetailProblem-Solving Skills
Certifications & Qualifications
ITIL Qualifications
Industry Keywords
Service DeliveryService SupportAudit StandardsOperational ImprovementsBusiness As Usual Projects
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead and govern ITIL processes, particularly IT Asset and Configuration Management
- Oversee policies, procedures, and asset lifecycle management
- Drive continuous improvement and automation initiatives
- Identify, evaluate, and manage appropriate tools and techniques for service configuration
- Collaborate with IT Security to ensure processes and tools meet best practice, security, compliance, and audit standards
- Utilise Service Level Management and data analysis to identify operational improvements
- Present key metrics to stakeholders
- Support Change, Problem, Incident, and Major Incident Management
- Support relevant Business As Usual projects within the Service Delivery function
Requirements
What you’ll need- Experience in an existing Service Delivery or Service Support role
- Clear focus on IT Asset, Service Configuration, and Service Level Management
- Skills in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management (preferably)
- Good understanding of the ITIL framework
- ITIL qualifications are desirable
- Project Management skills are desirable
- Excellent written and verbal communication skills
- Ability to develop internal stakeholder relationships and collaborate across wider teams
- Ability to prioritise conflicting demands, work under pressure, and deliver high-quality, accurate tasks with strong attention to detail
- Self-motivated with strong problem-solving skills
- Ability to identify issues, propose solutions, and think beyond the day-to-day remit
Benefits
Comp & perks- A competitive salary and benefits package
- Pension plan
- Bonus scheme
- Life Assurance
- Hybrid working
- Generous holiday entitlement
- Option to buy or sell additional holiday days
- Discounts and perks
- Access to the Employee Assistance Programme
- Opportunity to shape and enhance the financial control environment within a global business operating across multiple countries and jurisdictions