Aftermarket Inside Account Manager

Agilent Technologies

. Sell Agilent's CrossLab services portfolio to new and existing customers in the assigned territory through outbound and inbound sales activities .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $29 - $59 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full renewal lifecycle for service contracts, including negotiation and upselling strategies. Proficient in utilizing automated sales tools to track performance metrics and engage effectively with customers.

Highest-signal resume keywords

Inside Sales ExperienceLaboratory Instrumentation KnowledgeContract Negotiation SkillsSalesforce CRM ProficiencyQuota Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Funnel ManagementRenewal Pipeline ManagementUpselling and Cross-SellingForecasting AccuracyPost-Sales Check-Ins

Soft Skills

Strong Communication SkillsTeam Collaboration

Tools & Technologies

Salesforce CRMQlikSalesLoft

Certifications & Qualifications

Bachelor's Degree or Equivalent

Industry Keywords

Agilent CrossLab ServicesService ContractsLaboratory Instrumentation MaintenanceCustomer EngagementRenewal Rate Management

About the role

Key responsibilities & impact

Sell Agilent's CrossLab services portfolio to new and existing customers in the assigned territory through outbound and inbound sales activities
Handle complex leads and qualify and nurture them into business opportunities
Manage personal sales funnel, accounts, and renewal pipeline; forecast accurately
Identify upsell and cross-sell opportunities, including converting time-and-materials customers to service contracts
Own the full renewal lifecycle for service contracts, from opportunity review through quote, negotiation, and booking
Review upcoming renewals, validate installed base, pricing, and billing details, and manage web-enabled renewal quotes
Coordinate activation of subsequent years for multi-year agreements
Track at-risk renewals and engage customers to prevent churn and coverage lapses
Expand service scope at renewal by adding uncovered instruments and upgrading coverage levels
Negotiate renewals while protecting margin and following company policies
Conduct post-sales check-ins focused on value delivered, uptime, and upcoming needs
Report renewal rate, attach rate, forecast accuracy, deals, issues, and risks to Sales Management
Partner with Consultative Account Managers, field staff, Contract Administration, and other cross-functional stakeholders

Requirements

What you’ll need

Bachelor's degree or equivalent
2+ years of experience in Inside Sales or equivalent
Strong, broad familiarity with laboratory instrumentation and its maintenance requirements
Familiarity with Agilent's service product portfolio and comfort communicating the CrossLab value proposition
Proficiency with automated sales tools such as Salesforce CRM, Qlik, and SalesLoft
Proven ability to meet or exceed quota and renewal targets
Strong communication skills when engaging customers
Contract negotiation skills and a strong eye for detail
Ability to work well within a team and with cross-functional partners
Day shift availability, Monday through Friday, 9:00 AM–5:00 PM
Willingness to travel 10% of the time

Benefits

Comp & perks

Bonus eligibility
Stock eligibility
Benefits
Option to work remotely
Sales incentive eligibility