Agilent Technologies

Project Manager

• Lead enterprise PLC and PLC-related projects from initiation through implementation, ensuring clear scope, milestones, deliverables, risks, decisions, and success measures
• Drive cross-functional planning and execution for projects impacting product development processes, phase-gate governance, templates, tools, metrics, training, and business readiness
• Support NPI/NPD project excellence by strengthening project plans, stage-gate preparation, functional review readiness, risk management, and decision-quality documentation
• Lead change management activities including stakeholder mapping, impact assessment, communications planning, readiness tracking, training coordination, feedback loops, and adoption reinforcement
• Establish and maintain integrated project plans, RAID logs, action trackers, governance routines, status reporting, and executive-ready updates
• Identify process improvement opportunities and translate lessons learned into sustainable standards, playbooks, templates, and operating rhythms
• Escalate issues and decisions appropriately, bringing data-driven recommendations and clear options to leadership forums
• Partner with business, product development, quality, regulatory, operations, IT, and change management stakeholders across Agilent

Enterprise PLC Project Manager

Representative

• Install, maintain, and repair Chromatography, Spectrometry, and Spectroscopy instruments at customer laboratories
• Engage with customers for on-site installation, maintenance, and repair of products related to Liquid Chromatography, Gas Chromatography, LC Mass Spectrometry, GC Mass Spectrometry, Atomic Spectroscopy, and Molecular Spectroscopy systems and software
• Diagnose and resolve product performance issues
• Advise customers on preventive measures and configurations to improve product performance and longevity
• Collaborate with Support, Sales, Marketing, and R&D teams
• Participate in internal technical training and workshops
• Relay critical customer insights and experiences to Agilent leadership
• Travel to a variety of customer laboratories

Analytical Field Service Representative – Campus Hire Program

Manager

• Develop and implement comprehensive commercialization plans for new life science products
• Lead and manage multiple launch projects simultaneously and ensure timely execution
• Lead the commercialization process and governance across the ACG organization
• Plan and execute commercialization milestone meetings to gain commitment on pricing and forecast
• Hold multifunctional teams accountable to the commercialization planning process and launch objectives
• Train Product Managers on the go-to-market process and provide consultation
• Align Product Management, Commercial Marketing, Field Sales, Training & Enablement for successful NPI launches and ramp to volume
• Partner with Solution Unit teams to develop content and insight messaging for new product introductions
• Establish KPIs and metrics, analyze performance data, and make data-driven recommendations
• Partner with the Channel Development Manager to ensure Sales Channel readiness
• Conduct periodic post-launch audits
• Lead commercialization process improvement opportunities and participate in the Launch Excellence Center of Excellence

Global Commercialization Manager

Field Engineer

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
• Optimize system configurations and troubleshoot performance issues
• Deliver preventive maintenance, upgrades, and emergency repairs
• Respond to service requests and communicate proactively with customers throughout the service process
• Advise customers on preventive maintenance and configuration best practices
• Collaborate with managers and sales teams to align service delivery with customer expectations
• Maintain compliance with Agilent policies and customer service standards
• Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
• Document service activities, time, and expenses accurately in SAP and other systems
• Train customers and fellow engineers on equipment operation and maintenance
• Support complaint handling and quality systems as required
• Cover a multistate territory, primarily New York City and the Northeastern U.S.
• Travel daily, overnight, occasional weekends, and throughout the U.S. as needed

Field Service Engineer

Business Operations

• Develop and maintain user-friendly SharePoint pages, FAQs, and process guides for business users
• Prepare analytics updates, organize announcements, and manage communication calendars
• Maintain accurate, well-structured, and navigable analytics resources
• Address common user questions and route technical escalations
• Identify knowledge gaps and review dashboards and support materials for usability, working links, and clear terminology
• Organize and optimize content for AI-enabled knowledge initiatives, including searchbots, Microsoft Copilot, and automated support processes
• Prepare meeting materials, track action items, update project statuses, and organize deliverables
• Bridge technical tools and everyday business users to support analytics, AI agents, and Microsoft Copilot adoption

Analytics Business Operations Intern

Account Manager

• Grow Agilent's market share in chromatography, mass spectrometry, and related consumables and services across the territory
• Meet or exceed assigned sales targets
• Prospect proactively for new customers and opportunities, create demand, and penetrate competitive accounts
• Build and sustain long-term relationships with researchers, faculty, lab managers, and procurement teams
• Develop and execute an action- and target-based territory plan across academic and commercial accounts
• Maintain satisfaction across the installed base
• Respond to customer calls and emails within 24 hours
• Provide accurate quotes within 24–48 hours
• Partner with Product Specialists, Consumables and Supplies, Service, and One Agilent colleagues
• Submit accurate monthly and quarterly sales forecasts
• Maintain Salesforce CRM updates, expense reporting, and business reporting
• Cover chemicals and energy, materials science, pharmaceutical and biopharmaceutical, life science research, clinical, environmental, forensics, and food markets across Upstate New York

Account Manager – Chromatography, Mass Spectrometry

Lead Generation

• Research and map potential customers across Pharmaceutical, Biopharma, Chemical, Environmental, Food, Academia, and CRO industries
• Identify competitive accounts and uncover high-value conversion opportunities
• Provide actionable market insights and customer intelligence to the broader sales organization
• Execute multi-channel prospecting campaigns via phone, email, and LinkedIn Sales Navigator
• Identify new customer contacts and build pipeline value
• Assess customer applications, purchasing authority, budget, and timing
• Thoroughly qualify leads and hand them off to Remote and Field Account Managers
• Maintain data integrity and activity tracking in Salesforce CRM
• Generate qualified opportunities, pipeline value, and new customer contacts
• Drive outbound call volume and opportunity-to-won-deal conversion rates

Prospecting Specialist, DACH

Product Manager

• Translate divisional and corporate strategic objectives into clear, actionable product and marketing strategies
• Develop and communicate long-term product portfolio plans aligned with business growth objectives
• Monitor market trends, customer insights, and competitive dynamics to refine strategies
• Establish market segmentation, targeting, positioning, and value proposition strategies
• Ensure product launches are aligned with business priorities and customer needs
• Lead and develop multiple product management and/or product marketing teams
• Define organizational structures, roles, responsibilities, and governance processes that enable efficient execution
• Foster a high-performance culture focused on accountability, collaboration, customer-centricity, and continuous improvement
• Establish scalable processes, performance metrics, and best practices for product management teams
• Drive efficiency and effectiveness through prioritization, resource optimization, and process improvement
• Partner closely with R&D, Sales, Commercial Operations, Finance, and Executive Leadership teams
• Translate vision into action by shaping portfolio strategy, guiding commercialization efforts, and leading product management and marketing teams
• Influence critical business decisions, create exceptional customer value, and help define the future direction of the organization

Product Management Director – Cell Analysis

• Own and drive Mass Spectrometry software and workflow solutions
• Manage the end-to-end product lifecycle from concept and strategy through development, launch, and lifecycle optimization
• Translate market trends, customer needs, and workflow requirements for LC- and GC-MS into product requirements and prioritized backlogs
• Define and refine value propositions, feature sets, and release strategies
• Coordinate across functions during product development and release phases
• Support product enhancements, upgrades, and maintenance activities
• Partner with commercial marketing on product positioning, messaging, and go-to-market execution
• Align software products with broader workflow and hardware ecosystems
• Conduct market and competitive research to identify opportunities and validate product direction
• Act as a technical and workflow expert for products in internal and customer-facing discussions
• Drive the evolution of Agilent’s Masshunter software ecosystem and next-generation workflow solutions supporting laboratories worldwide

Software Product Manager – Mass Spectrometry Software

• Manage and grow assigned accounts across consumables, services, and instrumentation portfolios
• Drive product sales and develop customer relationships
• Identify business opportunities and deliver overall account growth
• Maintain responsibility for named accounts or an entire named territory
• Convert new accounts and manage existing accounts
• Grow business through upsell and cross-sell activities across the Agilent portfolio
• Spend more than 50% of time with customers throughout the sales process
• Coordinate Product/Market Specialists, Pre-Sales AE/FAS/TSS, and other functions to support sales activities and provide technical expertise
• Ensure customer satisfaction with service and support
• Build strong relationships within accounts
• Generate revenue through new and existing accounts
• Generate a healthy funnel opportunity
• Deliver balanced performance across product lines
• Drive customer satisfaction and retention

Sales Account Manager – Total Account Management

Pre-sales Engineer

• Deliver technical expertise for solution implementation based on Agilent products and services
• Analyze customer requirements and recommend appropriate solutions
• Conduct customer-facing demonstrations
• Serve as the technical subject matter expert for Agilent GCMS systems, including Single Quad, Triple Quad, and Q-ToF systems
• Act as the customer voice to influence future product design
• Assist the field organization in meeting or exceeding sales quota through technical expertise
• Contribute to sales account planning
• Participate in sales from deal qualification through closure and own the technical closure of deals
• Develop and deliver technical promotional presentations at conferences, workshops, and customer events
• Identify Agilent's competitive advantages and lockout specifications
• Deliver customer training classes and provide application insights
• Work on system/application workflow assignments and solve non-routine issues within the field of specialization
• Travel up to 60% across the United States and Canada, including overnight travel

Pre-Sales Application Engineer – GCMS

• Grow Agilent's market share in chromatography, mass spectrometry, and related consumables and services across the territory
• Prospect proactively for new customers and opportunities, creating demand and driving deals jointly with assigned Account Managers
• Build and sustain long-term relationships with researchers, faculty, lab managers, and procurement teams
• Develop and execute a territory plan across academic and commercial accounts
• Achieve all sales targets and territory initiatives
• Partner with Product Specialists, Consumables and Supplies, Service, and One Agilent colleagues in the territory
• Forecast accurately on a monthly, quarterly, and half-year basis
• Maintain disciplined Salesforce CRM updates, expense reporting, and business reporting
• Support customer calls, Teams meetings, and onsite visits while building skills to manage an independent book of business
• Cover chemical and energy, materials science, pharmaceutical and biopharmaceutical, life science research, clinical, environmental, forensics, and food markets

Account Manager, Life Sciences – Applied Markets

• Lead Agilent's Enterprise Software PMO within the Productivity Solutions Division
• Drive portfolio governance, investment prioritization, resource planning, and execution of strategic software transformation initiatives
• Manage the PSD Portfolio and Project Management Center of Excellence team
• Support the Productivity Solutions Division and develop team structure for the newly formed division
• Oversee execution of Lifecycle and Business projects within the portfolio
• Lead Project Portfolio Management processes, including roadmaps, prioritization, and resource planning
• Partner with PSD and ACG functional leadership to assign and support Project Managers and Project Leaders
• Facilitate monthly PSD Staff meetings
• Support the annual strategic planning process and other critical business initiatives
• Report to the Associate Vice President of ACG Strategy & Business Operations CoE
• Manage performance, development, and work assignments of portfolio and project managers
• Develop Project Managers for future roles within Agilent
• Facilitate Staff discussions on investment, resourcing, and prioritization decisions
• Provide counsel on productivity project progress and overall portfolio management status
• Engage stakeholders in project manager assignments, prioritization, and execution
• Ensure projects meet agreed requirements for scope, time, cost, and quality using Agilent procedures and best practices
• Communicate problems, issues, risks, and solutions
• Coach, mentor, manage, educate, and develop program and project managers and teams
• Collaborate with functional managers on project delivery processes, reporting, resource allocation, and planning
• Oversee detailed project plans, work and cost estimates, critical path assessments, budgets, schedules, goals, and risks
• Align Project Portfolio Management best practices and processes across ACG PMCoE organizations
• Support organizational growth, development, and strategic planning at ACG and PSD levels

Strategic Portfolio & Project Management Director

Solutions Engineer

• Contribute to acceleration of the Product Lifecycle (PLC) by applying and reinforcing enterprise systems engineering best practices across business units
• Partner with engineering teams and leaders within each business unit to understand product strategies, development challenges, and execution bottlenecks
• Support adoption of standardized lifecycle frameworks, requirements practices, and V&V approaches while preserving necessary product-specific flexibility
• Act as an enterprise systems engineer, participating in architectural reviews and design decisions across product lines
• Support modular architecture adoption through requirements reuse, interface definition, and verification evidence leverage
• Analyze existing architectures and modules to identify reuse, simplification, or redesign opportunities that improve quality, reduce cost, and ease design transfer to manufacturing
• Collaborate with engineering and digital teams to pilot AI-enabled process improvements across product development, including requirements reuse, V&V evidence mining, and design insights
• Share best practices, emerging technologies, and systems thinking across engineering communities
• Operate at the enterprise level within Agilent’s Systems Solutions Center of Excellence as a technical integrator, enterprise reviewer, and catalyst for innovation across Agilent product lines

Director

• Drive profitable growth, operational excellence, and customer satisfaction across Agilent's service organization
• Lead field service operations and develop high-performing service teams
• Deliver service business performance, including revenue growth, profitability, margin improvement, and operational efficiency
• Increase service contract renewals, service attachment rates, lead generation, and revenue recognition
• Manage P&L objectives through financial planning, forecasting, and resource management
• Reduce service delivery costs while maintaining customer satisfaction and service quality
• Monitor business metrics to drive continuous improvement and decision-making
• Champion a customer-centric service culture and improve customer loyalty
• Develop service solutions, delivery models, and support processes
• Improve service quality, responsiveness, and customer satisfaction
• Engage strategic customers and resolve escalated service issues
• Lead installation, maintenance, repair, calibration, qualification, and support of Agilent and non-Agilent products and systems
• Establish operational standards, performance expectations, and best practices
• Optimize workforce planning, resource allocation, and service execution
• Drive operational excellence, process optimization, and scalability initiatives
• Lead, develop, and inspire Field Service Engineers, Service Technicians, and service leaders
• Build succession plans and leadership pipelines
• Partner with Sales, Commercial Operations, Customer Success, Technical Support, Marketing, Quality, Regulatory, and Business Unit leaders
• Collaborate across regional and global organizations and support acquisitions, product launches, and organizational transformations
• Ensure compliance with company policies, regulations, customer site access requirements, and industry standards
• Promote safety, integrity, and operational compliance