Customer Service Invoicing Specialist

Agilent Technologies

. Serve as the primary lead for Billing Operations in Mexico.

Posted 10/27/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Billing Operations, ensuring compliance with Mexican tax regulations and standards while leading teams to optimize the order-to-cash process. Proven ability to drive operational excellence and process improvements through effective collaboration and analytical problem-solving.

Highest-signal resume keywords

Billing Operations ManagementMexican Tax Regulations ComplianceSAP ECC and SAP CRM ProficiencyOrder-to-Cash (O2C) ExpertiseTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing OperationsOrder-to-Cash (O2C)Accounts ReceivableInvoicing ControlsRevenue RecognitionData AnalysisProcess ImprovementAutomationElectronic InvoicingRoot Cause Analysis

Soft Skills

Strong Communication SkillsAnalytical ThinkingProblem-SolvingOrganizational SkillsProject Management

Tools & Technologies

SAP ECCSAP CRMSalesforceMicrosoft OfficeReporting Tools

Industry Keywords

SAT RequirementsCFDI 4.0 StandardsAnexo 20 GuidelinesShipped Not Invoiced (SNI)Revenue-Related Reporting

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary lead for Billing Operations in Mexico.
Oversee accurate and timely invoice generation while ensuring compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines.
Direct and coordinate end-to-end billing activities from order acceptance through invoice issuance.
Support revenue recognition, operational excellence, and customer satisfaction while maintaining internal controls and compliance.
Own and drive the Shipped Not Invoiced (SNI) portfolio through analysis, reporting, risk identification, and resolution of invoicing barriers.
Partner with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to resolve billing, tax, and invoicing issues.
Support collection efforts and optimize the order-to-cash process.
Lead, coach, and develop a team responsible for billing operations, regulatory compliance, process execution, and continuous improvement.
Lead or contribute to regional and global projects involving invoicing, automation, compliance, operational efficiency, and scalable process improvements.

Requirements

What you’ll need

Fluent in English with strong verbal and written communication skills.
Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines.
Proven experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments.
Demonstrated leadership experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development.
Strong working knowledge of SAP ECC and SAP CRM.
Experience utilizing ERP systems within complex multinational organizations.
Salesforce experience preferred.
Experience managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution.
Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes and implement sustainable corrective actions.
Proven ability to collaborate effectively with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other key stakeholders.
Experience leading process improvement, automation, compliance, and operational excellence initiatives that drive efficiency and business results.
Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis.
Ability to influence stakeholders, drive cross-functional alignment, and support strategic business objectives in a dynamic environment.