CX Data & Intelligence Analyst

Agilent Technologies

. Serve as a subject matter expert for CX measurement, analytics, reporting, and insight generation .

Posted 10/30/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$110,186 - CA$194,381 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience measurement and analytics, with a strong focus on integrating diverse data sources to drive strategic decision-making. Proficient in utilizing Qualtrics for reporting and dashboarding, alongside advanced analytical skills in predictive modeling and customer insights.

Highest-signal resume keywords

Qualtrics ReportingCustomer Experience AnalyticsPredictive ModelingData Visualization ToolsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Survey-Based ResearchData QC/BiasMultivariate AnalyticsSQLPythonCustomer Journey AnalyticsText AnalyticsAdvanced Reporting MethodologiesSegmentation/ClusteringOperational Data Analysis

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsPresentation SkillsInfluencing Decisions

Tools & Technologies

QualtricsPower BITableauQlikSpotfireCRM SystemsERP Systems

Certifications & Qualifications

Qualtrics XM Certification

Industry Keywords

Customer ExperienceVoice of CustomerCustomer Feedback ProgramsCustomer Insight MethodologiesNPSCSAT

Tech Stack

Tools & technologies

ERPPythonSQLTableau

About the role

Key responsibilities & impact

Serve as a subject matter expert for CX measurement, analytics, reporting, and insight generation
Ensure the accuracy, integrity, and governance of customer feedback, survey, CRM, operational, and business data
Develop integrated views of the customer experience across multiple data sources and models
Design, develop, and maintain dashboards, scorecards, and reporting solutions
Develop analytical frameworks connecting customer perceptions, operational performance, and business outcomes
Identify trends, drivers, risks, and opportunities to inform strategic decision-making
Serve as the organization's expert for Qualtrics reporting, dashboarding, and CX analytics solutions
Manage website feedback projects, including the ACX quarterly web pop-up survey and ad hoc intercept surveys
Coordinate with Digital Channel and IT to ensure Qualtrics surveys integrate with Agilent systems and web setup
Provide technical leadership for integrating ACX data with CRM and operational data
Act as primary technical contact with IT, ACOE, GBS, Digital Channel, Qualtrics, Walker, and other survey platform providers
Translate complex business questions into analytical approaches and actionable recommendations
Support strategic planning and decision-making through customer intelligence, reporting, and data-driven recommendations
Consult and educate stakeholders on Qualtrics, CX metrics, reporting standards, best practices, and guidance

Requirements

What you’ll need

Bachelor's degree in Business, Analytics, Data Science, Statistics, Customer Experience, Marketing, or a related field, or equivalent professional experience
5+ years of experience in customer insights, business intelligence, analytics, customer experience, or related disciplines
Expertise in survey-based research programs, sampling methodologies, data QC/bias, predictive modeling, segmentation/clustering, multivariate analytics, and unstructured data processing
Experience utilizing Qualtrics programs, reporting, and dashboards
Strong analytical and problem-solving skills
Experience with survey, CRM, ERP, operational, and business datasets
Strong communication, presentation, and stakeholder management skills
Working knowledge of Customer Experience, Voice of Customer (VoC), customer feedback programs, and customer insight methodologies
Qualtrics XM Certification preferred
Experience with enterprise analytics and visualization tools such as Power BI, Tableau, Qlik, Spotfire, or similar platforms preferred
Experience with SQL, Python, or other analytical tools preferred
Experience with customer journey analytics, predictive analytics, text analytics, or advanced reporting methodologies preferred
Knowledge of NPS, CSAT, customer satisfaction measurement, and Voice of Customer programs preferred
Demonstrated ability to influence decisions through insights and data storytelling preferred

Benefits

Comp & perks

Bonus eligibility
Stock eligibility
Benefits
Option to work remotely
Occasional travel
Day shift