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Engineer
Agilent Technologies. Provide remote post-sales technology support and technical service to external customers and/or internal field personnel .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing post-sales technical support for Agilent products, including Gas Chromatography, Liquid Chromatography, and Spectroscopy Instrumentation. Capable of troubleshooting hardware and software issues while delivering exceptional customer service and educational support.
Highest-signal resume keywords
Gas Chromatography ExpertiseLiquid Chromatography KnowledgeSpectroscopy Instrumentation SkillsTechnical Support ExperienceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTechnical SupportCustomer SupportAgilent Products KnowledgeE-Learning DeliveryInstrument RepairSoftware ProficiencyHardware SupportSales CoordinationArticle Creation
Soft Skills
Customer-Focused MindsetLogical Problem SolvingWillingness to LearnCollaborationCommunication
Tools & Technologies
Online ToolsE-Learning PlatformsCustomer Relationship Management Systems
Certifications & Qualifications
Bachelor's DegreeMaster's DegreePost-Graduate Certification
Industry Keywords
Post-Sales SupportTechnical ServiceField Service EngineeringRevenue OpportunitiesCustomer Needs Navigation
About the role
Key responsibilities & impact- Provide remote post-sales technology support and technical service to external customers and/or internal field personnel
- Provide technical support via phone, email, and chat
- Troubleshoot Agilent hardware and software issues
- Consult on Agilent products and applications
- Deliver minor educational services, including through e-learning platforms
- Create and curate customer-facing articles and discussions
- Navigate customer needs and coordinate with different departments
- Explore and qualify further revenue opportunities through post-sales interactions
- Provide transactional sales opportunities through vetted leads for sales initiatives and percentage returns
- Potentially repair or refurbish complex instruments and systems in an Agilent service center or refurbishment facility
- Potentially visit customer sites alongside a Field Service Engineer
- Route requests beyond scope to appropriate groups and departments
- Support customers with Gas Chromatography, Liquid Chromatography, or Spectroscopy Instrumentation hardware, software, and applications
Requirements
What you’ll need- Bachelor's or Master's Degree or equivalent
- Post-graduate, certification, and/or license may be required
- 4+ years of relevant work experience
- Excellent verbal and written communication
- Customer-focused mindset
- Logical troubleshooting skills
- General proficiency with online tools, systems, and technologies
- Willingness to learn and take on challenges
- Knowledge of Gas Chromatography, Liquid Chromatography, or Spectroscopy Instrumentation
- English-language customer support capability
- Availability for US Central and/or Mountain time zone coverage
Benefits
Comp & perks- Bonus eligibility
- Stock eligibility
- Benefits
- Option to work remotely
- Remote work premises on Mondays and Fridays, subject to manager approval
- Occasional travel