Field Service Engineer

Agilent Technologies

. Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems .

Posted 10/2/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $52 - $81 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the installation, maintenance, and repair of Agilent and third-party systems, with a strong focus on customer service and compliance with industry standards. Proficient in troubleshooting, data analysis, and effective communication to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Instrumentation MaintenanceTroubleshootingCustomer ServiceData Analysis Using ExcelRegulated Lab Environments Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System InstallationSystem ImplementationPreventive MaintenancePerformance TroubleshootingConfiguration OptimizationSAP DocumentationClinical InstrumentationAnalytical InstrumentationData AnalysisOnline Training Completion

Soft Skills

Problem-SolvingCommunication

Tools & Technologies

Agilent SystemsNetworking ProductsOperating SystemsExcel Pivot Tables

Certifications & Qualifications

Agilent-Approved Customer/Vendor Credentialing

Industry Keywords

Clinical InstrumentationAnalytical InstrumentationRegulated Lab EnvironmentsHealth and Safety ProtocolsMilitary Experience

About the role

Key responsibilities & impact

Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
Optimize system configurations and troubleshoot performance issues
Deliver preventive maintenance, upgrades, and emergency repairs
Respond to service requests and communicate proactively with customers throughout the service process
Advise customers on preventive maintenance and configuration best practices
Collaborate with managers and sales teams to align service delivery with customer expectations
Maintain compliance with Agilent policies and customer service standards
Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
Document service activities, time, and expenses accurately in SAP and other systems
Train customers and fellow engineers on equipment operation and maintenance
Support complaint handling and quality systems as required
Cover a multistate territory, primarily New York City and the Northeastern U.S.
Travel daily, overnight, occasional weekends, and throughout the U.S. as needed

Requirements

What you’ll need

Must reside within a 50-mile radius of New York City
Ability to travel to support clients throughout the U.S.
Ability to travel up to 50% or more
Must consent to and meet Agilent-approved customer/vendor credentialing requirements, including proof of identification, certifications, and health and safety protocols
High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
Strong problem-solving and communication skills
Proficient in computer systems
Ability to analyze data using Excel pivot tables
Ability to complete online training modules
Relevant military experience/MOS/AFSC codes include: 15F, 15B, 15D, 25Q, 25S, 25U, 1U0X1, 2A3XX, 2T270, ET, FT, 1733, 1734, 1736, 1737

Benefits

Comp & perks

Eligibility for bonus
Eligibility for stock
Choice of company car or reimbursement for personal vehicle usage
Option to work remotely
Benefits package