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Field Service Engineer
Agilent Technologies. Install and optimize hardware, software, networking products, and system configurations at customer sites in Pennsylvania, Delaware, and southern New Jersey .
About the role
Key responsibilities & impact- Install and optimize hardware, software, networking products, and system configurations at customer sites in Pennsylvania, Delaware, and southern New Jersey
- Diagnose and resolve product performance issues
- Perform preventive maintenance and repairs
- Advise customers on preventive maintenance and system configurations affecting product performance
- Respond proactively to potential equipment issues to prevent unplanned disruptions
- Deliver integrated solutions including peripherals, communications, operating systems, and application software
- Train customers and other field engineers in hardware and integrated solutions
- Manage individual repair and preventive-maintenance parts
- Manage expenses
- Help drive business growth through the lead program
- Perform compliance services
- Complete service reports, checklists, and documentation
- Close service orders promptly
Requirements
What you’ll need- Bachelor’s degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience
- Four+ years of service or laboratory experience working with gas chromatography (GC) or gas chromatography–mass spectrometry (GC-MS) instrumentation
- Experience troubleshooting and resolving issues with analytical instrumentation
- Strong interpersonal and customer service skills
- Willingness to travel daily throughout the service district to support Agilent customers
- Ability to communicate clearly, concisely, respectfully, and promptly
- Ability to travel overnight occasionally for training and customer support
- Travel required 35% of the time
Benefits
Comp & perks- Eligibility for bonus, stock and benefits
- Option to work remotely
- Choice of company car or reimbursement for personal vehicle usage
- Travel and customer support training